Thomas Soler

Experience

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  El Nuevo DÍa

  Dec 1999 - Aug 2008

  Home Delivery District Manager

  - Supervised the daily distribution tasks of an average of 45 routes and 2,000 issues of local newspaper El Nuevo Día, performed by a workforce averaging between ten to fifteen independent carriers.- Reached shorter distribution times and improved the collection of subscription’s payments by rearranging the delivery of established routes.- Reached monthly service quotas by providing fast customer complaint resolutions, addressing client’s inquiries and focusing on end results of actions taken.- Supported management’s marketing initiatives by recruiting the manpower needed for the delivery of promotional product.- Earned an Award of Excellence in Customer Service. Show less

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  Distribution Integrated Services, Inc.

  Oct 2009 - Jan 2015

  Home Delivery Supervisor

  - Supervised an average staff of six District Managers with distribution tasks, marketing and collection of subscriptions’ payments of local newspaper El Nuevo Día.- Observed that all assigned jobs were completed according to established priorities and in compliance with service deadlines. For example, all route deliveries were to be completed by 5:30 a.m., sales quotas had to show a weekly increase of ten new subscriptions per district, and the payments of around 2,000 customers had to be collected, in full, every other week.- Kept service statistical records up to date and used the available data to develop analysis reports for service quality assurance (QA), marketing and distribution purposes.- Supported management’s marketing and distribution initiatives of samples, newspaper issues, brochures, magazines and flyers by planning product delivery, and enlisting the workforce needed to complete all duties.- Planned and monitored the annual delivery of over 50,000 copies of Infopáginas’ phonebook directories to households in the metropolitan area. Show less

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  Latin American Financial Corporation

  Aug 2015 - Nov 2017

  Administrator

  - Translated, edited and redrafted from English into Spanish, all company policies, employee manuals, procedural documents and operational forms, so that all written communications would match the new management’s philosophy.- Conducted research on English/Spanish terminology, style and reference to resolve translation issues.- Provided interpretation of conversations in business meetings between the institution’s Spanish speaking personnel and English speaking service providers.- Drafted memos, minutes, emails, letters and other written communications to personnel in different levels of an organization.- Managed payroll, created assistance sheet forms and kept records of work times and leave licenses.- Developed business presentations and conducted meetings with potential investors and realtors with whom details about the bank’s financing programs, available services and overall business plans were shared.- Systematized and expedited the bank’s licenses and permits renewal procedures to comply with all deadlines of state and federal regulations.- Acted as the institution’s Bank Secrecy Act (BSA) liaison with the Financial Crimes Network (FinCEN), whose main duties were to report any suspected incident of money laundering detected in a customer’s loan application process and filing of a Suspicious Activity Report (SAR). Show less

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  Cloudbreak Health

  Aug 2018 - now

  Spanish Audio/Video Medical Interpreter

  - Interprets/converts spoken communications in conversations between English speaking healthcare service providers and persons with Limited English Proficiency (LEP).- Translates from English into Spanish, procedure consent forms, letters and other documents given to patients in healthcare-related sessions.- Conducts research on Spanish and English terminology to assist in the resolution of interpretation/translation issues.- Directs all efforts in accurately delivering communications between all the individuals involved in a session, while behaving respectfully towards all parties, and to the overall process.- Observes compliance with the Interpreter’s Code of Ethics and Standards of Practice in every encounter while following HIPPA law regulations when collecting and managing every patient’s sensitive and confidential information.- Operates audio/video teleconference software when interacting in health care related services and medical consulting sessions. Show less