VIKNESWARAN CHELLANU

Experience

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  Beyond 2u

  Feb 2011 - Nov 2014

  Network Engineer

  work as Network engineer for banking sectors and education sectors.

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  Citi

  Jan 2015 - Jan 2017

  Network Analyst

  Summary:Provides LAN/WAN network and facilities support by performing the following duties.Essential Duties & ResponsibilitiesMonitors and maintains network stabilityProvide telephone technical supportPerforms network troubleshooting to isolate and diagnose network problemsResponds to client inquiries concerning system operationProvide clients with network technical supportAssist clients with setup and minor maintenance of equipmentSupervisory Responsibilities: NoneSkills/Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* experience with CA Spectrum and CA PM , BMC Proactivenet, EMC. CA Unified Management, Truesight Management.ITSM Service Now / Remedy Ticketing toolsReason for leaving : Retrenchment program / Department closure in Singapore Base. Reporting Manager : Mr.Thinalan contact number : +6590902857 Show less

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  NCS Group

  Feb 2017 - Aug 2021

  Network Analyst

  • Functioning as Shift member and controlling the shift flow up-to-date in Data Center environment.• Monitored network equipment and utilization, provided utilization reports to management and acted upon indications of network transport reaching its capacity.• Update and manage processes, guidelines and SOP for various government agencies• Played a key role in the collection, analysis and dissemination of incident and problem metrics. Communicated matrix for internal users.• Performed as Major incident Coordinator during high priority issues and outages.• Racking and cabling, troubleshooting server / network problems in Data Center.• Full involvement in creating a maintenance planning sheet and monitor changes of all activities to ensure planned activities are completed within the set time frame.• Performs Data Center Management tasks including access control, climate control, power monitoring and communications.• Maintain primary responsibility for monitoring and assessing potential impact of local and global events.• Ensure events that could potentially impact the client or employees are escalated to the Site Manager in a timely manner.• Communicate and coordinate with security supervisors, engineers, and fire command for any and all local physical security issues and alarms.• Involved in Disaster Recovery planning and testing as part of Business Continuity Plan.• Involved in streamlining monitoring and escalation processes to reduce downtime & possible outages by 20%.• Provision emergency/after-hours employee building access.• Produce accurate communications in time sensitive situations.• Prepared for Incidents may include natural disasters,power outages, extreme weather.• In a crisis, be responsible for logging and reporting on the sequence of events and the companies response.* experience with CA Spectrum and CA PM , BMC Proactivenet, EMC. CA Unified Management, Truesight Management.ITSM Service Now / Remedy Ticketing tools. Show less

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  NTT Ltd.

  Aug 2021 - Jun 2022

  Network Operations Center Engineer

   Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact. Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages. Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications. Document all actions in accordance with standard company policies and procedures. Notify customer and third-party service providers of issues, outages and remediation status. Work with internal and external technical and service teams to create and/or update knowledge base articles. Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours. Prioritize remediation of issues in a 24 x 7 environment with critical uptime requirement.. Show less

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  NCS Singapore

  Jun 2022 - now

  System Engineer