Junaid Ahmad Khan

Experience

• 

  Mindbridge Private Limited

  Oct 2020 - Dec 2021

  Uber - UK Social Media Manager
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  Allied Bank Limited

  Dec 2021 - Dec 2022

  Software Quality Assurance Engineer

  Executed comprehensive testing on T24 banking software for payment processing, loan disbursement, and account management, ensuring 100% regulatory compliance.Developed 40+ test plans and cases, streamlining testing workflows and reducing execution time by 25%.Identified and tracked 50+ defects monthly, partnering with developers to achieve a 95% resolution rate pre-release.Maintained detailed SQA documentation (test evidence, results reports), enabling seamless audits with zero discrepancies.Validated integration points across banking modules, enhancing data flow reliability for critical operations Show less

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  Sapphire Technologies PVT LTD

  Jun 2022 - now

  Sr Software Quality Assurance & Support Engineer

  Executed end-to-end testing (functional, regression, performance) for proprietary SaaS logistics software, achieving 98% defect-free releases across web and mobile platforms.Developed and validated 50+ test cases per release cycle, reducing defect leakage by 20% through rigorous quality checks.Collaborated with development teams to resolve 60+ critical bugs monthly, ensuring seamless functionality and compliance with client requirements.Delivered tailored email and in-app support to 15-20 weekly client inquiries, resolving 90% of issues on first contact with 95% CSAT scores.Analyzed client feedback to identify usability issues, contributing to 3 software updates that improved user adoption by 15%.Optimized QA workflows using Jira, cutting test execution time by 15% and streamlining defect tracking processes.Provided actionable insights from support interactions to product teams, influencing 2 feature enhancements for better client outcomes.Maintained strict adherence to SaaS compliance standards, ensuring all client solutions met regulatory and operational guidelines Show less

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  SASIT

  Dec 2024 - now

  Senior Business Development Executive