Junaid Ahmad Khan

Junaid Ahmad Khan

Uber - UK Social Media Manager

Followers of Junaid Ahmad Khan823 followers
location of Junaid Ahmad KhanUnited States

Connect with Junaid Ahmad Khan to Send Message

Connect

Connect with Junaid Ahmad Khan to Send Message

Connect
  • Timeline

  • About me

    Sr Software Quality Assurance Engineer | Quality Support Engineer

  • Education

    • University Of Central Punjab

      2016 - 2020
      BS Computer Science Computer Science
  • Experience

    • Mindbridge Private Limited

      Oct 2020 - Dec 2021
      Uber - UK Social Media Manager
    • Allied Bank Limited

      Dec 2021 - Dec 2022
      Software Quality Assurance Engineer

      Executed comprehensive testing on T24 banking software for payment processing, loan disbursement, and account management, ensuring 100% regulatory compliance.Developed 40+ test plans and cases, streamlining testing workflows and reducing execution time by 25%.Identified and tracked 50+ defects monthly, partnering with developers to achieve a 95% resolution rate pre-release.Maintained detailed SQA documentation (test evidence, results reports), enabling seamless audits with zero discrepancies.Validated integration points across banking modules, enhancing data flow reliability for critical operations Show less

    • Sapphire Technologies PVT LTD

      Jun 2022 - now
      Sr Software Quality Assurance & Support Engineer

      Executed end-to-end testing (functional, regression, performance) for proprietary SaaS logistics software, achieving 98% defect-free releases across web and mobile platforms.Developed and validated 50+ test cases per release cycle, reducing defect leakage by 20% through rigorous quality checks.Collaborated with development teams to resolve 60+ critical bugs monthly, ensuring seamless functionality and compliance with client requirements.Delivered tailored email and in-app support to 15-20 weekly client inquiries, resolving 90% of issues on first contact with 95% CSAT scores.Analyzed client feedback to identify usability issues, contributing to 3 software updates that improved user adoption by 15%.Optimized QA workflows using Jira, cutting test execution time by 15% and streamlining defect tracking processes.Provided actionable insights from support interactions to product teams, influencing 2 feature enhancements for better client outcomes.Maintained strict adherence to SaaS compliance standards, ensuring all client solutions met regulatory and operational guidelines Show less

    • SASIT

      Dec 2024 - now
      Senior Business Development Executive
  • Licenses & Certifications

    • Fundamentals of Digital Marketing

      Google
      Jul 2020