Mithun Sarker

Experience

• 

  Landmark Group

  Feb 2009 - Jun 2014

   Coordinating with various cross functional teams like Merchandising, Marketing etc to ensure thing are place at right time.  Leading a team and ensuring smooth flow of operations & ensure floor presentation is made to customers delight.  Daily Sales analysis and update the same to the frontline through daily meetings & Inventory management. Frequent audit of stock and bill transactions. Conducting regular team huddles to ensure process competency, quality of customer interaction. Barging executive interactions and giving proper feedback to ensure higher levels of quality in customer service. Tracking Target figures. Departments both category wise & concept wise, consistently achieving Key Performance Indicators. Cross verifying all the data entry done by the associates Global Counts, alteration records. Show less

  • Department Manager Retail operation-Splash Fashion

    Apr 2013 - Jun 2014

  • Floor Supervisor Retail Operation- Splash fashion

    Feb 2009 - Mar 2013
• 

  Landmark Group

  Aug 2014 - Apr 2018

   Coordinating with various cross functional teams like Merchandising, Marketing etc to ensure thing are place at right time.  Leading a team and ensuring smooth flow of operations & ensure floor presentation is made to customers delight.  Daily Sales analysis and update the same to the frontline through daily meetings & Inventory management. Frequent audit of stock and bill transactions. Conducting regular team huddles to ensure process competency, quality of customer interaction. Barging executive interactions and giving proper feedback to ensure higher levels of quality in customer service. Tracking Target figures. Departments both category wise & concept wise, consistently achieving Key Performance Indicators. Cross verifying all the data entry done by the associates Global Counts, alteration records, Damage records.STATUTORY COMPLIANCE & CASH MANAGEMENT To ensure 100% adherence to SOP’s/Checklists. Helping some accounts part of the company. Handling Petty Cash, TDS, and monthly reconciliation etc.Customer Services such as handling customer grievances, customer satisfaction etc.Monitor & control Admin expenditure related to Store Maintenance Cash & Billing. Show less  Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed. Show less

  • Store Manager Retail Operation- Splash fashion

    Dec 2015 - Apr 2018

  • Asst. Store Manager Retail Operation-Splash fashion

    Aug 2014 - Nov 2015
• 

  Rang Bangladesh

  May 2018 - Jan 2019

  Retail Operations Manager-Rang Bangladesh

  Oversaw operations for 39 outlets across Bangladesh, ensuring consistent implementation of company standards in store presentation, customer service, and sales operations.Spearheaded initiatives to enhance store look and feel, contributing to improved customer experience and brand consistency.Achieved a 27% sales growth compared to the previous year by optimizing operational efficiency, driving sales strategies, and enhancing team performance.Successfully opened 2 new stores during my tenure, managing everything from location selection to staff recruitment and store setup.Led and mentored store teams, fostering a culture of accountability and excellence, ensuring alignment with business goals across all locations. Show less

• 

  Apex Footwear Limited

  Jan 2019 - Dec 2024

  • Lead and motivate a team of 73 employees and 16 stores to achieve sales targets and profitability goals.• Achieved a notable 31% business growth from the previous year through strategic leadership in sales management and team motivation. • Develop and implement operational strategies to optimize store efficiency and customer service.• Manage inventory control, budgeting, and forecasting to minimize stock-outs and ensure product availability.• Recruit, train, and develop team members to enhance their skills and performance.• Conduct performance reviews and provide ongoing coaching and feedback.• Cultivate strong customer relationships and ensure a positive shopping experience.• Oversee daily operations and troubleshoot any issues to maintain smooth store functioning. Show less Monitor Retail Operations..• Achieving area sales target.• Setting targets for retail stores, retail staffs.• Visit stores for improving sales, sorting store related problems. visual merchandising issue & product display issue.• Ensure all stores are maintaining proper hygiene as per company given guideline,• Proper follow up of Product Merchandising in store wise and minimize the size gap and maintaining company standard SFM.• Monitoring all kind of reporting of store managers and give them way forward in any issue.• Coordinate with HR, Product, Visual Merchandising Finance & Accounts, Factory & Central Distribution Center & other departments for smooth operation• Give market intelligence feedback to Marketing Manager to prepare campaign module Show less

  • Deputy Manager Retail Operation at Apex Footwear Limited

    Jan 2023 - Dec 2024

  • Area Manager Retail Operation-Apex Footwear

    Jan 2019 - Dec 2022
• 

  Bata Bangladesh

  Jan 2025 - now

  Retail District Manager

  1. Business Planning & Strategy:Develop and implement business strategies to drive sales growth in the assigned district.Set goals for revenue, profitability, and customer satisfaction.2. Sales & KPI Achievement:Ensure that stores meet or exceed sales targets and key performance indicators (KPIs).Monitor and push for sales growth across all stores in the district.3. Store Visits & Ambiance Improvement:Conduct regular visits to stores to ensure compliance with company standards.Focus on improving store ambiance, ensuring a premium shopping experience.4. Visual Merchandising (VM) & Promotions:Ensure proper implementation of visual merchandising standards.Execute promotional campaigns as per the company's marketing guidelines.5. Strategy Execution:Follow up on company strategies and ensure they are executed at the store level.Address any operational issues that may arise.6. Interdepartmental Coordination:Collaborate with various departments such as marketing, HR, supply chain, and finance to streamline operations.Ensure smooth communication between stores and the head office.7. Team Leadership:Lead and mentor store/showroom managers and sales staff.Provide training, motivation, and guidance to ensure they meet their targets and uphold company values.8. Data Analysis & Insights:Collect and analyze sales data to understand trends and performance.Use insights to make informed decisions and propose actionable improvements. Show less