Idris Olayoonu

Experience

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  ICTC, THE POLYTECHNIC IBADAN

  Jun 2012 - Feb 2014

  SystemTechnician

  Trained SIWES and IT Students on Computer Training and Desktop ApplicationsNetworked SystemsTroubleshooted Computer Systems and NetworkConfigured Computer Systems and Network

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  YUSAYO SYSTEMS

  May 2015 - Jan 2017

  Computer & Networking Technician, CCTV Camera Installer
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  GAFOG Global Ultimate Solution

  Nov 2016 - Mar 2019

  System Technician

  1. Imaged and prepared new computers for integration into company networks and systems.2. Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.3. Patiently walked individuals through basic troubleshooting tasks.4. Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.5. Linked computers to network and peripheral equipment.6. Set up and maintained user accounts and client access.7. Used diagnostic tools to identify hardware failures and replace non-functional components.8. Explained technical information in clear terms to promote better understanding for non-technical users.8. Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.9. Recommended new and replacement hardware and software purchases.10. Implemented internal quality standards to secure electronic records integrity.11. Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts.12. Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.13. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.14. Performed troubleshooting to correct computer hardware and software malfunctions.15. Performed installation, maintenance and repair for complex internal computer hardware and various software applications. Show less

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  Government Day Secondary School Dange Sokoto State

  Jun 2019 - May 2020

  Computer Science and Data Processing Teacher

  1. Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.2. Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.3. Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.4. Trained and developed students' skills in word-processing, spreadsheet and database programs.5. Taught QBASIC coding language according to age group.6. Communicated with students to discuss progress and need for tutoring and extra assistance.7. Invigilated and graded projects, quizzes and examinations.8. Created clear, engaging lessons to draw interest and develop students' to program in QBASIC.9. Processed software and hardware by coordinating user setups, installations and upgrades.10. Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.11. Maintained orderly classroom stocked with appropriate supplies.12. Used lectures, demonstrations and discussions to instruct students individually and in small groups.13. Designed classes on Microsoft Access for students Database.14. Compiled, administered and graded examinations or assigned work to others. Show less

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  Yusayo Systems

  Jul 2020 - Dec 2020

  Security Systems Technician

  1. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.2. Carried out day-to-day duties accurately and efficiently.3. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.4. Maintained excellent attendance record, consistently arriving to work on time.5. Used critical thinking to break down problems, evaluate solutions and make decisions.6. Maintained energy and enthusiasm in fast-paced environment.7. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.8. Prepared variety of different written communications, reports and documents.9. Resolved problems, improved operations and provided exceptional service.10. Proved successful working within tight deadlines and fast-paced atmosphere.11. Exceeded goals through effective task prioritization and great work ethic.12. Collaborated with team members to achieve target results.13. Participated in team-building activities to enhance working relationships.14. Worked with customers to understand needs and provide excellent service.15. Developed and maintained courteous and effective working relationships. Show less

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  Global Digital Solutions Limited (SmartFlow Tech)

  Dec 2020 - Mar 2021

  Enterprise Resources Planning Client Support Officer

  1. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.2. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.3. Learned new skills and applied to daily tasks to improve efficiency and productivity.4. Delivered services to customer locations within specific timeframes.5. Used critical thinking to break down problems, evaluate solutions and make decisions.6. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.7. Offered friendly and efficient service to customers, handled challenging situations with ease.8. Improved operations through consistent hard work and dedication.9. Led projects and analyzed data to identify opportunities for improvement.10. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.11. Identified issues, analyzed information and provided solutions to problems.12. Maintained energy and enthusiasm in fast-paced environment.13. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.14. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Show less

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  Opes Manus Resources Limited

  Mar 2021 - Mar 2022

  Information and Communication Technology Engineer

  1. Helped streamline repair processes and update procedures for support action consistency.2. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.3. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.4. Collaborated with vendors to locate replacement components and resolve advanced problems.5. Recommended new and replacement hardware and software purchases.6. Served as backup for staff members, responding to system failure and maintenance emergencies.7. Implemented internal quality standards to secure electronic records integrity.8. Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and project site heavy equipments.9. Removed malware, ransomware and other threats from laptops and desktop systems.10. Rolled out software updates and applied server patches to thwart threats from penetrating networks.11. Configured hardware, devices and software to set up work stations for employees.12. Onboarded new temps by entering employee information into systems.13. Demonstrated respect, friendliness and willingness to help wherever needed.14. Received and processed stock into inventory management system.15. Developed team communications and information for meetings.16. Participated in team-building activities to enhance working relationships. Show less

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  TeKnowledge

  Mar 2022 - now

  1. Analyzing issues in cases to identify troubleshooting methods needed for quick remediation.2. Serving as primary point of contact for support relating to solutions and products.3. Performing system patches, service packs, hot fixes and new security configurations.4. Researching new tactics to better hone responses and shorten remediation times.5. Performing root cause analysis of reported issues to enact corrections.6. Communicating with stakeholders to share critical technical information and deliver project updates.7. Explaining technical information in clear terms to promote better understanding for non-technical users.8. Gathering trend data from customer calls and interactions.9. Maintaining response times to support business continuity.10. Providing guidance on installing and integrating new software to remote clients.11. Delivering Tier 2-5 support and SME input to internal and external customers.12. Updating and maintaining current customer support database.13. Working directly with clients in rollout and post-rollout stages to support new applications and systems. Show less

  • BackLine Technical Support Engineer

    Dec 2023 - now

  • Technical Support Engineer

    Mar 2022 - now