Dhilka Joy Vargas

Experience

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  M. H. Alshaya Co.

  Jun 2012 - Feb 2014

  Handle cash transactions, process payments, and reconcile cash registers at the end of each shift.Maintain organized records of invoices, receipts, and other financial and operational documents.Prepare daily, weekly, and monthly sales reports, inventory reports, and other performance metrics for store management.Assist in creating and managing employee work schedules to ensure adequate coverage during peak hours.Provide support for payroll processing by accurately recording employee work hours and attendance.Assist with customer inquiries, complaints, and requests.Assist in training new store employees on administrative procedures, cash handling, and inventory management.Assist in setting up and maintaining promotional displays* Cash Handling - conducts daily cash safe control and transferring cash collections from store to bank* Processing weekly and monthly payroll information for new employees and responding payroll queries.* Creating, modifying and distributing New Restaurant Opening materials for training and marketing* Providing support to the team whenever and wherever needed Show less

  • CROSS Trainer | Store Administrator

    May 2011 - Feb 2014

  • Recruitment Admin Support

    Jun 2012 - Oct 2012
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  Q8REALTOR

  Aug 2015 - Dec 2016

  Create and update property listings across various platforms, including the company website, online rental platforms, and social media channels.Support the execution of email marketing campaigns to reach potential tenants and nurture leads.Assist in managing leads generated from marketing efforts, ensuring timely follow-ups and tracking lead sources.Coordinate and participate in property-related events, open houses, and community engagement activities.Conduct market research to identify trends, competitor analysis, and potential target demographics.Collaborate with property managers to communicate with existing tenants about property updates, events, and other relevant information.Ensure that property listings and information on the company website are up-to-date and accurate.Manage the company's social media presence, posting regular updates, engaging with followers and monitoring online reviews.Work with external vendors, such as photographers, printers, and marketing agencies to facilitate marketing projects. Show less Greet and welcome visitors, tenants, and clients in a friendly and professional manner. Handle incoming phone calls, direct them to the appropriate personnel, and take messages when necessary.Coordinate and manage the schedule for property managers and other staff. Schedule meetings, property viewings, and appointments as needed.Act as liaison between tenants and property managers, addressing inquiries, complaints, and maintenance requests in a timely and courteous manner.Provide assistance and support to clients and property owners, answering their questions and ensuring their needs are met.Disseminate important information and announcements to the team and ensure that everyone is aware of any updates or changes.Receive and sort incoming mail and packages. Monitor and respond to emails, forwarding relevant messages to the appropriate recipients.Organize and maintain office documents, records, and files. Ensure confidentiality and security of sensitive information.Monitor and replenish office supplies as needed, keeping track of inventory and placing orders when necessary.Ensure the reception area is presentable and welcoming, creating a positive first impression for visitors. Show less

  • Marketing Support Coordinator

    Aug 2015 - Dec 2016

  • Secretary cum Receptionist

    Aug 2015 - Jan 2016
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  Alorica

  Sept 2017 - May 2019

  Customer Service Representative

  Address customer inquiries about credit card features, benefits, reward programs, fees, and interest rates.Assist customers with credit card applications, guiding them through the process and ensuring all necessary information is collected accurately.Help customers manage their credit card accounts, including balance inquiries, credit limit adjustments, and updating personal information.Resolve issues related to credit card transactions, such as disputes, unauthorized charges, and transaction verification.Identify and handle potential fraud cases, taking appropriate actions to protect the customer and their account.Assist customers with billing inquiries, explain billing statements, and process payments over the phone.Handle requests for credit limit adjustments, assess eligibility and explain the process to customers.Guide customers through the steps to report lost or stolen credit cards and initiate card replacement. Show less

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  Concentrix

  Jun 2019 - Feb 2021

  Customer Service Representative

  Address customer inquiries, concerns, and requests promptly and professionally. This includes handling inquiries related to account balances, transactions, product information, and general banking services.Assist customers in opening new accounts, updating account information, and providing guidance on various account-related matters.Facilitate various banking transactions, such as deposits,s withdrawals, fund transfers, and check cashing, accurately and efficiently.Investigate and resolve customer complaints and issues in a timely manner. Ensure that appropriate actions are taken to resolve problems to the customer's satisfaction.Educate customers about the bank's products, services, and promotions that may be beneficial to them. Cross-sell and upsell products as appropriate.Follow established procedures for customer verification to prevent fraud and ensure the security of customer accounts.Adhere to all banking regulations and policies, including Know Your Customer (KYC) procedures. Show less

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  Redzone Real Estate

  Apr 2021 - Jul 2023

  Act as point of contact between the broker and clients. Assist in maintaining positive relationships with clients, addressing inquiries, and resolving any issues promptly.Assist in managing real estate transactions. This involves preparing necessary documents, ensuring all paperwork is completed accurately and on time, and coordinating with clients, agents, and other parties involved.Organize and maintain important files, databases, and records related to real estate listings, contracts and client informationConduct research on real estate market trends, property values, and competition. Provide relevant information to the broker to aid in decision-making.Assist in creating marketing materials, property listings, and advertisements. Utilize various platforms for online marketing and promotionHelp with financial tasks like bookkeeping, invoicing, and tracking expenses. Work with the accounting team to ensure accurate financial records.Plan and organize real estate events, open houses and client appreciation activities.Oversees the day-to-day operations of the brokerage office, ensuring it runs efficiently and smoothlyProficient in using relevant software and tools such as CRM systems, document management systems and real estate platforms.Review marketing materials, including brochures, flyers, and online content, to ensure that they are accurate, professional, and comply with company branding guidelines.Prioritize and manage multiple tasks, ensuring that deadlines are met and tasks are completed efficientlyTrain and mentor other administrative staff members, providing guidance and support as needed Show less Assist in lead generation and follow-up. Keep track of potential clients, schedule appointments, and ensure timely responses to inquiries.Act as liaison between the real estate agent and clients. Respond to client inquiries, relay messages, and maintain a positive relationship with clients throughout the sales process.Manage the agents' calendars and schedule appointments with clients prospects, and other stakeholders.Assist in preparing and organizing property listings, including gathering property information, taking photos, and creating marketing materials.Help schedule property showings and open houses. Coordinate with clients and other real estate agents to ensure smooth property viewings.Support the agent in managing the paperwork and documentation related to real estate transactions. Ensure all necessary forms and contracts are completed accurately and on time.Conduct research on the real estate market, including property values, competition, and neighborhood trends. Provide relevant information to the agent to aid in pricing and decision-making.Maintain client databases and organize contact information for easy access and efficient follow-upProvide excellent customer service to clients, ensuring a positive experience throughout the buying or selling process.Assist the agent in networking with other real estate professionals and building relationships to expand their client base and market reachReady to take on additional responsibilities and tasks as needed to support the agents' sales efforts. Show less

  • Executive Assistant to the Principal Broker

    Apr 2023 - Jul 2023

  • Inside Sales Team Manager at Redzone Real Estate

    Apr 2021 - Mar 2023
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  EXp Realty - The One Source Team

  Aug 2023 - now

  Transaction Coordinator

  Collect, review, and organize all necessary documents for transactions, including purchase agreements, contracts, disclosures, and addendums.Ensure that all required forms are completed accurately and submitted on time.Maintain digital and physical files for each transaction to ensure easy access and compliance.Act as a liaison between agents, clients, lenders, title companies, inspectors, appraisers, and other parties involved in the transaction.Keep all parties informed of the progress and any changes throughout the transaction process.Coordinate communications and schedule appointments as needed.Track critical deadlines, such as inspection periods, financing contingencies, and closing dates.Remind agents and clients of upcoming deadlines to ensure that the transaction stays on track.Work to resolve any potential delays promptly to prevent disruptions.Schedule property showings, inspections, appraisals, and other necessary appointments.Coordinate with lenders and title companies to ensure that financing and title work are progressing smoothly.Assist in coordinating repairs or requested improvements based on inspection results. Identify and address any potential issues or challenges that may arise during the transaction process.Collaborate with agents, clients, and other parties to find solutions and keep the transaction moving forward.Ensure that all paperwork and documentation are accurate and compliant with local, state, and federal regulations.Review contracts and forms for completeness and accuracy before submission.Utilize real estate software and tools to manage transactions, documents, and communications efficiently.Stay up-to-date with technological advancements in the real estate industry to improve processes.Maintain confidentiality and handle sensitive client information with discretion. Show less