James Hodge

Experience

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  Applied IT Solutions Ltd

  Sept 2007 - Sept 2011

  Technical Delivery Manager

  Promoted after two years of proven technical abilities, leadership and management skills. • Development and implementation of systems and procedures• Present at management meetings reporting helpdesk performance and statistics to MD• Manage the service desk staff including development, teambuilding and training• Management of a team of technical engineers schedules and escalation paths• Point of escalation for 3rd line support tasks and leading projects from concept to delivery Show less

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  TRUMPF Ltd. (UK)

  Sept 2011 - Mar 2014

  IT Manager

  Head of IT operations for the United Kingdom managing a small team of dedicated IT staff • Full responsibility over IT for the UK across multiple sites and access requirements• Development & Communication of IT strategy to management Team• Management of IT Resources • Point of technical escalation for 3rd/4th line tasks and projects• Direct IT Projects through initiation, management and delivery

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  RKH Group

  Mar 2014 - May 2015

  Head of Support

  Head of IT Support Division for International Broker supporting 1000 users• Assembled a highly skilled, highly motivated IT Department• Developed a highly efficient Helpdesk ticketing system to increase efficiencies in Support• Produced reporting mechanisms highlighting efficiencies and inefficiencies within the IT Team• Lead IT Business Relationship Management with Divisional Operational Heads

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  Tustone Technical Services Limited

  May 2015 - now

  Managing Director

  Tustone Technical Services provide and support technology solutions that increase efficiencies, reduce costs and add genuine value to our client’s business operations – you can trust Tustone to help you with your IT support needs too.If your business operates in the small and medium sized enterprise space, we have an IT support solution for you. We look after the IT for businesses ranging from 5 to 250 employees, across varying industry sectors.With a head office in Luton, we are perfectly placed to support businesses in Bedfordshire, Hertfordshire, Buckinghamshire and London.For our clients, we become their in-house IT team and they expect the same value they would achieve from having their own IT department, without the cost.We develop close relationships with our clients and act as partners to them rather than suppliers meaning that they can always trust us to take the very best care of one of their most valuable assets – their IT Show less