Peggy Pruitt, PMP, ITIL 4

Peggy Pruitt, PMP, ITIL 4

Businees Analyst

Followers of Peggy Pruitt, PMP, ITIL 4610 followers
location of Peggy Pruitt, PMP, ITIL 4Atlanta Metropolitan Area

Connect with Peggy Pruitt, PMP, ITIL 4 to Send Message

Connect

Connect with Peggy Pruitt, PMP, ITIL 4 to Send Message

Connect
  • Timeline

  • About me

    Account Support Manager/Project Manager @ Hewlett Packard Enterprise | Delivering Customer-Focused Solutions

  • Education

    • Virginia State University

      1986 - 1993
      Master's degree Mathematics and Computer Science
  • Experience

    • T-Mobile

      Jan 1999 - Jan 2013
      Businees Analyst
    • Hewlett Packard Enterprise

      May 2013 - now

      Account Support Manager/Account Delivery Manager/Project ManagerHewlett Packard EnterpriseTeleworker -Alpharetta GA June 2018 – Current• Global Account Delivery Manager and customer advocate managing Executive level relationships. • Responsible for successfully delivering proactive services, establishing partnerships, growing HPE business and exceeding customer expectations.• Managed HPE Services team responsible for project delivery of $35M multi-year services contract for Intercontinental Exchange/NYSE.• Ability to maintain credibility and trust through action and responsiveness within my team.• Growth focal Subject Matter Expert for Southeast District. Responsible for mentoring team members with Opportunities through ONELead and achieving Southeast services sales targets.• Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.• Reporting and monitoring performance metrics, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)• HPE application and process expert in: SFDC reporting, BOE reporting, SharePoint creation, Supply Chain, SAP entitlement, GSS escalations, New Installs, Sales & Contract management, GreenLake Central, GreenLake Billing & Metering, Digital Customer Experience Platform/HPESC• Mentor for various HPE Account Services Team roles - PM, TAM, CSM, CSS/UDM, ASM Show less

      • Account Support Manager

        May 2013 - now
      • Custom Success Manager

        May 2013 - Jan 2024
  • Licenses & Certifications

    • Project Management Professional (PMP)®

      Project Management Institute
      Dec 2015
      View certificate certificate
    • ITIL 4

      AXELOS Global Best Practice
      Nov 2021
    • ITIL

      EXIN
      Oct 2013