Peggy Pruitt, PMP, ITIL 4

Experience

• 

  T-Mobile

  Jan 1999 - Jan 2013

  Businees Analyst
• 

  Hewlett Packard Enterprise

  May 2013 - now

  Account Support Manager/Account Delivery Manager/Project ManagerHewlett Packard EnterpriseTeleworker -Alpharetta GA June 2018 – Current• Global Account Delivery Manager and customer advocate managing Executive level relationships. • Responsible for successfully delivering proactive services, establishing partnerships, growing HPE business and exceeding customer expectations.• Managed HPE Services team responsible for project delivery of $35M multi-year services contract for Intercontinental Exchange/NYSE.• Ability to maintain credibility and trust through action and responsiveness within my team.• Growth focal Subject Matter Expert for Southeast District. Responsible for mentoring team members with Opportunities through ONELead and achieving Southeast services sales targets.• Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.• Reporting and monitoring performance metrics, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)• HPE application and process expert in: SFDC reporting, BOE reporting, SharePoint creation, Supply Chain, SAP entitlement, GSS escalations, New Installs, Sales & Contract management, GreenLake Central, GreenLake Billing & Metering, Digital Customer Experience Platform/HPESC• Mentor for various HPE Account Services Team roles - PM, TAM, CSM, CSS/UDM, ASM Show less

  • Account Support Manager

    May 2013 - now

  • Custom Success Manager

    May 2013 - Jan 2024