Stephen Rice

Experience

• 

  JC Penney

  Jan 1999 - Jan 2015

  Directed 30+ management associates in providing support, performance, and maintenance on all systems and networks, as well as help desk support for up to 150,000 associates worldwide in retail stores, logistics sites, buying offices, and the Home Office. Administered budget for salary, pay increases, and bonuses. Managed SLAs, IT performance, and major incident handling for all IT. Identified and resolved critical issues, engaging and coordinating appropriate departments, such as IT engineering, application development, and the outsource vendor, while owning issue status through completion. Created daily reports for SLAs, performance and major incidents used by top IT leaders to help determine their focus. Show less Directed 20+ management associates in providing support, performance, and maintenance on all systems and networks, as well as help desk support for up to 150,000 associates worldwide in retail stores, logistics sites, buying offices, and the Home Office. Administered budget for salary, pay increases, and bonuses. Managed SLAs, IT performance, and major incident handling for all IT. Identified and resolved critical issues, engaging and coordinating appropriate departments, such as IT engineering, application development, and the outsource vendor, while owning issue status through completion. Created daily reports for SLAs, performance and major incidents used by top IT leaders to help determine their focus. Show less

  • IT Manager, Field Operations

    Jan 2011 - Jan 2015

  • Senior IT Manager, Operations & Service Desk

    Jan 2010 - Jan 2011

  • Senior IT Manager of Change, Scheduling, Automation, and BCP

    Jan 2008 - Jan 2010

  • Senior IT Manager of Storage

    Jan 2007 - Jan 2008

  • Senior IT Manager, Operations & Service Desk

    Jan 1999 - Jan 2007
• 

  University of Georgia - Terry College of Business

  Jul 2018 - now

  • Retired

    Mar 2023 - now

  • IT and Facilities Manager

    Jul 2018 - Mar 2023