Michael David Tionloc

Experience

• 

  IBM

  Oct 2017 - Sept 2024

  Process Delivery Specialist

  Roles and ResponsibilitiesSenior Financial Analyst/ Subject Matter Expert Feb 2022 – Sept 2024• Expert in accounts payable process related topics • Helpdesk, Invoice Resolution, Invoice Processing, Payments• Trains new hires and in charged with refresher trainings for the team• Prepares and analyzes financial reports, improving process efficiency and initiating touch point meetings• Maintains comprehensive reports for monthly utilization and SLA accuracy• In charged of the team’s engagement activitiesAccounts Payable Analyst (Helpdesk) Oct 2017 – Sept 2024• Efficiently process all incoming vendor and client inquiries• Investigates with accuracy causes of non-payment and provides resolution• Assists with the processing of invoices and payments• Collaborates with cross-functional teams to resolve issuesTravel and Expense (Helpdesk and Auditor) Oct 2017 – Sept 2024• Assists clients in the creation of expense reports for reimbursement• Receives client inquiries through calls or emails • Resolves issues of non-reimbursement and non-payment• Audits expense reports submitted by clients for reimbursementTreasury Payments Analyst Jan 2023 – Jan 2024• Prepares cash position report across all bank accounts of the company• Maintains an end-of-day report for account reconciliation• Assists in the submission, creation and processing of manual payments across all accounts Show less