Gaurav Desai

Experience

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  Dimension Data

  Mar 2006 - Sept 2006

  Field Services Engineer

  Maintained uptime for SBI and its Associate banks.• Looked after their Leased Lines and ISDN as well as Cisco products such as Routers, Switches and IP phones.• Implemented Project of System Management Server 2003 for Patch Management in SBI branches.• Staging for National Highway Authority of India(NHAI) and configuring their Routers and Switches• Managed Leased Lines and ISDN for Central Bank of India, Indian Overseas Bank, Federal Bank.• Worked on channelized E1 and MUX.

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  Wipro Technologies

  Feb 2007 - Oct 2008

  Systems Engineer

  Configuration Specialist for BT MPLS network.Worked for BT Nordics which include BT Sweden, BT Norway, BT Finland and BT Denmark.• SPOC for BT Nordics and 1st Level escalation with 20 Team members.• Configuring Routers for BT Customers in Nordics for access types as Leased Line (E1, T1, E3, T3, and STM-1) and DSL Technology (ADSL/SDSL).• Configuring Routers for Quality of Service and HSRP.• Configuring PE ports for customer configuration like VRF, BGP etc.• Performing Test & Turn-up and Troubleshooting connectivity issues. Show less

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  Mphasis

  Dec 2008 - Jun 2016

  End to End delivery of projects, setting budgets and agreeing project time scales and deadlines with clients.• Held weekly internal and external meetings on progress.• Ensuring effective quality control processes are in place to monitor deliverables produced.• Responsible for identifying, analyzing, measuring and managing project risks.• Ensuring that projects conform to PMI methodology and required standards.• Managing different vendors during project lifecycle.• Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.• Weekly/Monthly/Quarterly review of project status with client and the Tower leader.• People Care – Includes Recruitment, Performance reviews, Appraisals, Disciplinary matters, Training Plan management, Individual Development Plans. Show less -Responsible for managing the Network and Security Engineering and Operations teams.• Level3 for technical escalations for the Global Network Engineering APAC Team• As a People Manager have done the people management for large teams. Have achieved targets of zero attrition for around one year running.• Mentoring and training up junior and new staff. Creating process related documents.• Reviewing design and BoM created by the team before submitting it to the client.• Quality champion for the team and ensuring team follows proper quality related processes for the project.• High and Low-Level Design & Documentation, Network Implementation Planning, Coordination and timely provisioning of Cisco, Procurve, H3C devices. Show less High and Low-Level Design & Documentation, Network Implementation Planning, Coordination and timely provisioning of Cisco, Procurve, H3C devices.• Involved in the client meetings to get the client requirement for the project.• Configuration & Troubleshooting of Routing Protocol, i.e., EIGRP, OSPF & BGP, MPLS.• Designing LAN/WAN network for the client for their Philippines Office.• Creating the Design Proposed Solution for proposed network implementation.• Attending the CAB call for the scheduled change and providing valid justification to the questions raised in the meeting by the various stakeholders of the CM process. Show less

  • Infrastructure Services Manager / Project Manager

    May 2013 - Jun 2016

  • Sr. Principal Infrastructure Engineer / Team Manager

    Apr 2010 - May 2013

  • Principal Infrastructure Engineer

    Dec 2008 - Apr 2010
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  Tech Mahindra

  Jun 2016 - May 2017

  Project Manager

  • Preparation of technical design document to assist with product release including technical requirement (TR) and scope of work (SOW).• Engaging stakeholders at the highest level to ensure that expectations are managed and that the aims of the program or project continue to be aligned with business needs and strategies as they evolve.• Responsible for managing day - day project actions: ensuring that project activities on track; proactively manage project risks and update key stakeholders; active issue management; managing the project budget; setup and take control of a project team made up of client and suppliers’ resources.• Responsible for setting up Customer DC environment with Network Devices, Radware Load Balancers, Nexus switches, BNT switches, IBM blade server, Citrix server and managing multiple vendors for completing the project.• Raising Invoice against PO provided by the client.• Conduct regular project and steering meetings and log and manage actions arising from these meetings.• People Care – Includes Recruitment, Performance reviews, Appraisals, Disciplinary matters, Training Plan management, Individual Development Plans. Show less

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  Optum

  Jun 2017 - now

  Senior Technical Project Consultant

  •• Branch office refresh program to modernize the network to latest cisco devices, Routers, switches and Wireless Access points.• Datacenter projects to build new IDA’s, software upgrades, Hardware PLM of DMZ devices.• Working between business and IT to finalize the requirements and then converting them to functional specifications.• Managing vendor relationships from commercial negotiations to implementations.• Responsible for end-to-end project management covering complete project life cycle.• Microsoft express route project of setting express route between Colo and Microsoft cloud.• Setting up Regional Hub infrastructure for ISE, SAN and ODI environment.• Facilitate team meetings effectively. Holds regular status meetings with the Project Team. Keeps Project Team informed of changes within the Project. Deliver informative and well-organized presentations to the Project Team and Senior Management regarding the status of the project. Show less