Experience

• 

  Niagara bottling

  Jun 2012 - now

  • Managed printing services for Spectrum/Loftware, CUPs, Manhattan systems.• Oversaw IT ticketing system, DevOps management, and printer/scanner support.• Successfully led project management initiatives at Niagara Bottling. • Assisted in evacuations and safety protocols at Niagara Bottling, Diamond Bar, California• Conducted scheduled drills to ensure team readiness for emergencies• Provided guidance and support to team members for mental and physical health• Contributed valuable input at monthly safety meetings to enhance team safety measures • Managed project timelines and requirements for MRO/EAM/ITBOT/SC/MFG Production at Niagara Bottling.• Coordinated with business partners to finalize designs and confirm requirements.• Collaborated with customers from concept to final product delivery.• Oversaw IT Ticketing System Management and Oracle EBS Approvals.• Project Management. • Coordinated with business partners to finalize designs and confirm requirements for IT Functional Applications at Niagara Bottling.• Developed efficient BOT to automate processes, ensuring consistent meeting of deadlines and requirements for MRO Production.• Collaborated with customers from concept to final delivery, enhancing customer satisfaction and product/service quality.• Project Management. • Maintained composure and efficiency in a high-pressure IT environment• Collaborated with customers from concept through final delivery of product or service• Trained junior members of IT Service Desk team• Analyzed and found solutions for up to 10 concurrent assignments at a time • Provided technical assistance to team members at Niagara Bottling, resolving issues promptly.• Managed inventory efficiently, ensuring all necessary equipment was readily available.• Collaborated with colleagues to find solutions for complex technical problems, enhancing team productivity.

  • IT Systems Functional II - WMS

    Jun 2023 - now

  • Safety Emergency Response Team

    Apr 2018 - now

  • IT Systems Functional I - MRO/EAM

    Apr 2020 - Jun 2023

  • Intern IT Functional Applications

    Jun 2019 - Apr 2020

  • Service Desk Technician

    Aug 2015 - Jun 2019

  • Safety Committee

    Oct 2016 - Apr 2018

  • Junior Help Desk Technician

    Jun 2012 - Aug 2015