Experience

• 

  Bundeswehr wir. dienen. deutschland.

  Jan 2009 - Sept 2009

  Panzergrenadierbataillon 3./212

  Military service

• 

  Ebz stiftung

  Jan 2014 - Feb 2014

  Internship in press and public relations

  - Assistance for editing the house magazine- Interviews with docents of the E-B-Z- Ad writing for the E-B-Z newsletter- Visiting and reporting events of the facilitymanagement sector

• 

  Gemeinschaftskrankenhaus herdecke

  May 2014 - Jan 2016

  Technical support of medical devices

  - Modification of medical devices (wheel chairs, etc.) according patients’ needs- Organizing the stock of devices- Interacting with patients

• 

  Amazon

  Apr 2016 - Apr 2019

  • Graduate of Lean Six Sigma yellow belt training• Graduate of Amazon Catalyst Program for future leaders• Manage a culturally diverse team of ~15 investigators as a front line manager • Manage and improve processes EU wide to ensure effective workflow in a 24/7 environment.• Partner with GPOs to ensure an efficient transition and change management. • Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.• Actively manage and continuously improve workflow management to ensure effective use of resources and adherence to service level agreements.• Actively monitoring fraud patterns and provide risk based improvement inputs to relevant stakeholders• Provide focused feedback loops for investigators and teams based on performance and quality data. Develop and reward strong performers.• Partner with Business and Engineering teams to define roadmap for implementation of new Fraud Preventing and Risk management functionalities and prioritize feature needs for investigation tool sets.• Hire and develop top talents. Develop their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders. Show less - Performing Quality Audits & reporting QA results- Conducting process adherence based audits identifying process deviations and best practices- Sharing Audit feedback with Investigators/Team managers. highlighting low, mid and focus areas where applicable.- Providing coaching tips and training suggestions to managers for targeted areas for improvement.- Producing daily, weekly and monthly analyses and reports on process adherence trends and deviation root causes at investigator, team and site levels.- Actively monitoring fraud patterns and provide risk based improvement inputs to Quality leadership, Process owners and Operational stakeholders.- Driving projects on automation to reduce Quality manual efforts and improve Quality yields.- Building quality tips out of Quality data mining observations.- Providing inputs to the relevant parties Show less

  • Investigations Manager KYC/TRMS

    Feb 2018 - Apr 2019

  • Quality Specialist KYC

    Oct 2016 - Jan 2018

  • Fraud Investigation Specialist KYC

    Apr 2016 - Oct 2016
• 

  Sap ariba

  May 2019 - Dec 2021

  •Builds relationships with Buyer Customers at all levels.•Has ultimate responsibility for project content and strategy including: Supplier Enablement Strategy Execution, Catalog creation and maintenance, Supplier Integration.•Acts as project manager for cross functional teams consisting of both internal and external stakeholders. Accountable for structuring projects to meet customer goals and objectives.•Prepares and delivers analyses and presentations for customers to convey expectations, risks, options, project plans, results, etc.•Responsible for understanding key business drivers and managing operational metrics, including cost, quality, cycle-time and customer satisfaction. Holds ultimate responsibility for customer satisfaction on assigned projects •Leverages Ariba’s expertise to design and develop an effective supplier enablement strategy that determines the type of enablement Suppliers require based upon their profile, purchase order, invoice volume, and spend. •Expert in Ariba Network features and functions, including Supplier Enablement Automation.•Conversant with the Catalog Administration functionality in Procure to Pay (P2P) solutions and Ariba Network, and Customer Specific Training Material for suppliers.•Actively identifies, contributes to and facilitates business impacting continuous improvement efforts using Lean Techniques.•Exceptional communication and interpersonal skills within a project, customer or leadership team. Motivates and drives cross-functional team towards aggressive goals.•Able to handle highly complex projects. Acts self-sufficiently to identify solutions and strategic direction in spite of high degrees of ambiguity and uncertainty.•Leverages prior project management and technical expertise. Capable of quickly developing knowledge in other areas of enabling requirements •Adept at appropriately escalating issues within and across teams.•Actively mentors and provides guidance to team members. Show less •Builds relationships with Buyer Customers at all levels.•Has ultimate responsibility for project content and strategy including: Supplier Enablement Strategy Execution, Catalog creation and maintenance, Supplier Integration.•Acts as project manager for cross functional teams consisting of both internal and external stakeholders. Accountable for structuring projects to meet customer goals and objectives.•Prepares and delivers analyses and presentations for customers to convey expectations, risks, options, project plans, results, etc.•Responsible for understanding key business drivers and managing operational metrics, including cost, quality, cycle-time and customer satisfaction. Holds ultimate responsibility for customer satisfaction on assigned projects •Leverages Ariba’s expertise to design and develop an effective supplier enablement strategy that determines the type of enablement Suppliers require based upon their profile, purchase order, invoice volume, and spend. •Expert in Ariba Network features and functions, including Supplier Enablement Automation.•Conversant with the Catalog Administration functionality in Procure to Pay (P2P) solutions and Ariba Network, and Customer Specific Training Material for suppliers.•Actively identifies, contributes to and facilitates business impacting continuous improvement efforts using Lean Techniques.•Exceptional communication and interpersonal skills within a project, customer or leadership team. Motivates and drives cross-functional team towards aggressive goals.•Able to handle highly complex projects. Acts self-sufficiently to identify solutions and strategic direction in spite of high degrees of ambiguity and uncertainty.•Leverages prior project management and technical expertise. Capable of quickly developing knowledge in other areas of enabling requirements •Adept at appropriately escalating issues within and across teams.•Actively mentors and provides guidance to team members. Show less

  • Senior Network Deployment Lead - Senior CFE Consultant

    Apr 2021 - Dec 2021

  • Network Deployment Lead - CFE Consultant

    May 2019 - Mar 2021
• 

  Sap

  Jan 2022 - now

  Senior customer success manager - sap ariba isbn

  • Participant in SAP´s Catalyst Development Program • Engages with senior and mid-level executives within the customer's LoB as a trusted advisor to ensure customer’s success with SAP cloud solutions• Develops strategic plans for achieving software adoption and business results• Monitors implementation processes and manages customer relationships post deployment, providing the tools and resources necessary for customers to succeed• Regularly engages with customers to benchmark performance, establish KPI’s, provide best practices and address issues• Works closely with customers to ensure high levels of satisfaction• Responsible for developing a customer account plan• Maintains communication with Procurement functional groups which can positively impact customer’s adoption and / or resolve customer’s issues• Responsible for securing software renewals• Conducts customer business and opportunity diagnostics to analyse business case drivers, to identify program risks and to establish action plans Show less