Experience

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  Gtre (drdo) bangalore

  Jun 2010 - Jun 2011

  System administrator

  Installation & Configuring Operating System, Desktop, Computer Peripherals.Configuring the local networks.Troubleshooting the private network (INTRANET)Configuring the INTERNET Connection.Troubleshooting the network problems like cable issues, Hub issues & Switch Problems.Installing the Anti Virus & Updating.

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  Cibersites india pvt ltd

  Jun 2011 - Oct 2012

  System engineer

  Operating Systems - Windows 2003/2008 server, XP/Vista/7, Linux.Business Application Software – MS SQL 2005/2008/2012, Visual Studio 2005/2008/2010, Microsoft Office Suite, Oracle 10g/11g, QTP 10.0/11.0 & Ghost 10.0. Hardware - Dell, Lenovo, IBM, HP and Network Printers

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  Centurylink

  Oct 2012 - Oct 2015

  System engineer

  ð Coordinating with the vendors for the hardware related issuesð Responsible for providing L1/L2 support for the entire IT infrastructure environment. ð Troubleshooting connectivity related problems.ð Application Software installation, Patches Updating and Maintaining H/W & S/W assets.

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  Visa

  Oct 2015 - Mar 2020

  Technical analyst

  ð Installing, configuring and troubleshooting Windows 2012 & 2019 servers using enterprise standards. ð Responsible for providing L1/L2 support for the entire IT infrastructure environment.ð Managing Citrix VDI sessions & implementing the permissions to the users.ð Windows Vulnerability Managementð Managing McAfee e policy orchestrator server, troubleshooting & support of antivirus software.

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  Zinier

  Apr 2020 - May 2021

  Senior technical analyst

  Ensures the highest level of systems and infrastructure availability.• Plans and implements system automation as required for better efficiency.• Oversees the development of customised software and hardwarerequirement.• Evaluates the existing systems and provides the technical direction to ITsupport staff.• Deals with work process, optimisation methods, and risk management tools inthe given projects for the successful accomplishments according to therequirements of the stakeholders. Show less

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  Edelman financial engines

  Jun 2021 - now

  Enterprise support engineer

  Windows Environmentð Responsible for providing L1/L2 support for the entire IT infrastructure environment.ð Installing, configuring and troubleshooting Windows 2012 & 2019 servers using enterprise standards. ð Managing Windows 2012, 2019, Active Directory, DNS and DHCP.ð Responsible for installing/configuring/troubleshooting of network printers and print servers.ð Providing L1/L2 support for network issues.ð Managing /installing/configuring/troubleshooting of Android & iOS Devicesð Software installation & Patches Updating and Maintaining H/W & S/W assets.ð Install, configure Virtual servers (Hyper-V) for training requirements.ð AD user account management (Create, Enable/disable, delete, modify security groups)ð Working on user’s request through JIRA ticketing portal.ð Following up with vendor for any technical and non-technical support.ð Deploying Customized windows image to windows workstations depends on the laptop models.MAC OSX Environmentð Installation, configuration and troubleshooting of mac OS.ð Remote Management & Administration of Mac Machines using JAMF & Cisco Merakið Creation of Standard Desktop Image as per IT standards with JAMF Imaging.ð Cisco Meraki Administration (Deploying, reporting, Patching and Managing).ð Strong Familiarity using Google G Suite apps and administrationð Strong Familiarity with all O365 appsð Experience with Identity and access management providers like OKTA & DUO.ð Maintaining the compliance level according to the organisation standards. Show less