Experience

• 

  Paul smith motors

  Jun 2011 - Sept 2011

  Mechanic assistant

  ---> Customer Service---> Assistant in Car Maintenence

• 

  National college of ireland

  Aug 2012 - May 2016

  Student
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  Esso service station

  Oct 2012 - Sept 2015

  Sales advisor

  --> Customer Service--> Money Handling--> Sales

• 

  Bellamys

  Oct 2013 - Nov 2013

  Waiter

  ---> Customer Service ---> Cleaning

• 

  Hcl technologies

  Jan 2015 - Sept 2015

  It contractor

  IT Support engineer for AIB on behalf of HCL. Worked as an intern as part of the Service Desk troubleshooting issues with various applications across the board such as Microsoft Office, Lotus Notes, and a number of banking applications.Was also part of the migration of 13,000+ employees to a Citrix/Thin Client environment called Edge.

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  Texaco

  Sept 2015 - Jun 2016

  Sales advisor

  Worked as a cashier for Centra on behalf of Texaco.Gained experience in money handling and customer service

• 

  Rainforest cafe

  Jun 2016 - Aug 2016

  Host

  Worked as a host welcoming people into the restaurant and seating them down whilst giving them an in-depth tour of the restaurant.

• 

  Hcl technologies

  Oct 2016 - Jun 2019

  IT service desk support engineer for AIB Project on behalf of HCL, supporting Windows XP, Windows 7, Citrix and VDI environments. -> SharePoint Admin responsible for updating and designing IT Service Desk SharePoint site -> Troubleshooting and resolution for remote access, Microsoft Office 2013, Lotus Notes and various financial applications across the bank. -> Maintain user and machine profiles within the required SLA of a 13,000+ user base via Active Directory. -> Admin for large hardware projects -> Provide support via mail, phone, desk-side and remote access for software and hardware including Cisco IP phones, printers, iPad's, iPhone's and branch hardware. -> Manage users access and profiles in Bank of America CashPro -> Manage users access and profiles in HSBC, Santander and Barclays -> Manage tickets via BMC Remedy. -> Queue manager for both Service Desk and Access Management teamsStarted employment at the beginning of the Edge project supporting the service transformation to Citrix/Thin Client environment. • Recording incidents via BMC Remedy (Mail and Phone)• Escalating Incidents to relevant resolver groups• Administering user accounts via AD for 13,000+ users• Supporting Citrix thin client and VDI environments• Mobile device management (Mobile Iron)• Managing user accounts via NetIQ iManager Show less

  • Assistant Manager

    Oct 2018 - Jun 2019

  • Team Lead

    Oct 2017 - Oct 2018

  • AIB Technology Analyst

    Oct 2016 - Oct 2017
• 

  Genomics medicine ireland

  Jun 2019 - Jun 2020

  It administrator

  • End-User Support for all onsite and offsite employees• Support for various Microsoft systems such as Office365 and PowerBI• Help onboard all new employees as part of IT Team• Install and configure of desktop computer systems including Windows and Linux• Diagnose hardware and software faults and solve technical and applications problems• Systems administration tasks• Assistance for Security in deploying new technology across the company• Creating and maintaining technical documentation• Contribute to developing and maintaining policies and procedures• Planning and undertaking scheduled maintenance upgrades Show less

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  Genuity science

  Jun 2020 - Jul 2023

  Service delivery lead
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  Bank of ireland

  Jul 2023 - now

  Service delivery manager