Experience

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  Discount tire

  Sept 2006 - May 2012

  Customer service technician

  During my time with Discount Tire Co. I provided our clients with excellent customer service face to face as well as with the services that were being completed on their vehicles. I was also able to provide excellent customer service by being a leader among my other co-workers both in communicating the needs of each client and training each new member who came on board.

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  The moody bible institute

  Aug 2009 - May 2010

  Resident assistant

  As a resident assistant I had the privilege leading a dorm floor of 30 men through the daily life of being on campus. To help me manage this responsibility I recruited key members on the floor to be a part of a leadership team. Each member of the team was entrusted with a certain aspect of dorm life which I was responsible for managing. The responsibilities for the members included, but were not limited to, event planning, floor relations, floor maintenance, academic assistance, and spiritual direction. Show less

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  Mission hills church

  Jun 2010 - May 2012

  Junior high youth ministry intern/small groups coordinator

  While in the junior high youth ministry at Mission Hills Church I fulfilled the function of an associate director in spite of being under the title of intern. The responsibilities that were entrusted to me included organizing events, mentoring students and volunteers, leading volunteers, teaching large and small groups, and various administrative tasks.

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  Independent adjuster

  Jun 2014 - Apr 2016

  Property field adjuster

  • Aiding customers’ understanding regarding coverage, limitations, exclusions, endorsements, etc. for a variety of circumstances and policies• Maintaining confidentiality of clients’ personal and business information• Providing consistent performance and care during stressful circumstances• Engaging clients with empathy during difficult times• Reading and interpreting policy coverage and other complex documents• Scoping, inspecting and estimating structures for repairs and remodeling • Diary and journal systems experience for maintaining records and file notes of clients/accounts Show less

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  Nationwide insurance

  Jun 2015 - Sept 2015

  Commercial property storm representative

  • Aiding customers’ understanding regarding coverage, limitations, exclusions, endorsements, etc. for a variety of circumstances and policies• Maintaining confidentiality of clients’ personal and business information• Providing consistent performance and care during stressful circumstances• Engaging clients with empathy during difficult times• Reading and interpreting policy coverage and other complex documents• Scoping, inspecting and estimating structures for repairs and remodeling • Diary and journal systems experience for maintaining records and file notes of clients/accounts Show less

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  American family insurance

  Feb 2016 - Apr 2016

  Temporary casualty claims adjuster

  • Aiding customers’ understanding regarding coverage, limitations, exclusions, endorsements, etc. for a variety of circumstances and policies• Maintaining confidentiality of clients’ personal and business information• Providing consistent performance and care during stressful circumstances• Engaging clients with empathy during difficult times• Reading and interpreting policy coverage and other complex documents• Diary and journal systems experience for maintaining records and file notes of clients/accounts Show less

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  Allstate

  Apr 2016 - May 2018

  Property field adjuster

  • Aiding customers’ understanding regarding coverage, limitations, exclusions, endorsements, etc. for a variety of circumstances and policies• Maintaining confidentiality of clients’ personal and business information• Providing consistent performance and care during stressful circumstances• Engaging clients with empathy during difficult times• Reading and interpreting policy coverage and other complex documents• Scoping, inspecting and estimating structures for repairs and remodeling • Coaching and mentoring co-workers, direct reports and contractors• Managing projects with multiple facets• Leading and directing teams• Xactimate 28 level 3 certified• Diary and journal systems experience for maintaining records and file notes of clients/accounts Show less

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  Duro-last inc.

  May 2018 - Feb 2019

  Technical representative

  • Aiding customers’ understanding regarding coverage, limitations, exclusions, endorsements, etc. for a variety of circumstances regarding warranty• Providing consistent performance and care during stressful circumstances• Engaging clients with empathy during difficult times• Reading and interpreting specification documents regarding proper installation and code requirements• Scoping, inspecting and estimating roofs for repairs or replacement• Coaching and mentoring co-workers, direct reports and contractors• Managing projects with multiple facets• Leading and directing teams• Diary and journal systems experience for maintaining records and file notes of clients/accounts Show less

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  Travelers

  Feb 2019 - Jul 2022

  Premium auditor

  • Evaluated tax and financial records to ensure proper premium charges for policy coverages• Investigated and researched companies to confirm that policies were accurately covering business operations• Aiding customers’ understanding regarding coverage, limitations, exclusions, endorsements, etc. for a variety of circumstances and policies• Maintaining confidentiality of clients’ personal and business information• Providing consistent performance and care during stressful circumstances• Engaging clients with empathy during difficult times• Reading and interpreting policy coverage and other complex documents• Coaching and mentoring co-workers• Collaborating with team members and leadership for process improvement• Diary and journal systems experience for maintaining records and file notes of clients/accounts Show less

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  Prime digital academy

  Jun 2022 - Oct 2022

  Student software developer

  • Immersive/accelerated program for learning fullstack software development.• Technologies learned to proficiency : JavaScript, jQuery, Express, Node.js, React.js, Redux, Redux Saga, Tailwind CSS, CSS, Postgres, SQL, HTML, GitHub and VS Code• Worked in an agile environment for all learning and projects.

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  Minnesota it services

  Feb 2023 - now

  Application and data development

  •Working as an application and data development support for the state of Minnesota, specifically assigned to the Department of Transportation •Writing scripts for and designing custom reports per requests from business partners using SQL and C#•Taking part in an initiative to adopt Azure cloud as part of technology used in the agency•Participating in code reviews, pair coding and stand up meetings