Deep Enrich
Laura Roberts
214 followers
Southport, England, United Kingdom
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About me
Capacity Planning and Performance Manager at Direct Line Group
Education
Liverpool John Moores University
-Bachelor of Arts - BA Sociology
Experience
RSA
Mar 2001 - Oct 2023Capacity Planning and Service Delivery Manager
Sept 2014 - Oct 2023Capacity Planning Analyst
Sept 2007 - Sept 2014Customer Service Team Lead
Sept 2003 - Aug 2007Contact Center Agent
Mar 2001 - Sept 2003
Direct Line Group
Sept 2023 - nowCapacity Planning and Performance Manager
Licenses & Certifications
- View certificate
What is Copilot? Get Started with Microsoft's Everyday AI Companion (February 2024)
LinkedInOct 2024
- View certificate
Use Copilot AI for Secure Work Data in Your Organization
LinkedInOct 2024
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