Shadan Moradi

Experience

• 

  Morey's Piers, Beachfront Water Parks & Resorts

  Jun 2015 - Sept 2015

  Summer job

  Top students' summer Work and Travel opportunity.

• 

  Eastern Mediterranean University

  Aug 2015 - Aug 2016

  Administrative Assistant Event Coordinator
• 

  Gekko Group - Field Marketing & Experiential

  Nov 2016 - Oct 2017

  Brand Ambassador
• 

  Cornhill Consultancy

  Mar 2019 - May 2019

  Recruitment Consultant- Legal/Banking/FinTech

  Cornhill Consultancy is London's top Legal/Banking/FinTech Search 2 Search/Rec 2 Rec firm.

• 

  Fortnum & Mason

  Nov 2019 - Dec 2019

  Customer Ordering Specialist

  During the busiest time of the year, I was responsible for acting as the first point of contact for customer enquiries within the Hampers Department. This role was both customer service and administration based as computers were used to process the orders via Microsoft Dynamics 365.-Organising timely delivery of goods both within the UK and overseas -Liaise with the warehouse and packing departments

• 

  24 Seven Talent

  Jan 2020 - Dec 2020

  Luxury Sales Advisor

  I am Harrods store approved by passing the recruitment process and undertaking Harrods full training.

• 

  Shadan Designs

  Jun 2020 - now

  Founder & Designer

  -Launched and grew a bespoke art business specializing wedding stationery, and commissioned artwork.-Developed and executed targeted marketing strategies, driving consistent year-over-year sales growth and client acquisition.-Built a strong brand presence across platforms like Instagram and Etsy, maintaining a 5-star seller rating.-Delivered personalized services tailored to individual client needs, achieving high customer satisfaction and repeat business.-Engaged with an online community to showcase creative processes, enhancing brand visibility and customer engagement. Show less

• 

  Fortnum & Mason

  Mar 2021 - Jan 2025

  -Led a team of 20-60 employees across 4 departments, providing clear direction and fostering collaboration to achieve operational and business success.-Managed store operations, inventory, and visual merchandising to deliver a luxury shopping experience, ensuring operational excellence and consistent KPI achievement.-Organized and executed B2B/B2C events to drive footfall and enhance brand visibility, aligning with strategic objectives.-Spearheaded technology integration projects and Product Management (D365), enhancing client service delivery, streamlining operations, and boosting efficiency.-Collaborated with clients to provide tailored solutions, significantly improving satisfaction and repeat business.-Passionate about building high-performing teams, driving business growth, and leveraging technology for operational and customer excellence. Show less

  • 3rd Floor Manager and Retail Tech Lead

    Oct 2023 - Jan 2025

  • 1st Floor Manager and D365 Superuser

    Apr 2022 - Jan 2024

  • Customer Ordering Supervisor & Microsoft D365 Superuser

    Oct 2021 - Apr 2022

  • Customer Ordering Specialist

    Mar 2021 - Oct 2021