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Leslie Ridewood

Leslie Ridewood

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location of Leslie RidewoodHowick, Quebec, Canada

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  • Timeline

  • About me

    Manager at La Meunerie du Village

  • Education

    • College Sainte-Anne

      1972 - 1977
      Sec V High School

    • Concordia University

      1981 - 1985
      BA Major German; Minor Spanish

    • CEGEP - John Abbott College

      1978 - 1980
      DEC Social Science

  • Experience

    • Air Canada

      Jan 1985 - Jan 2007

      Proven expertise in managing multiple projects simultaneously and within minimal timeframes, for either product launching, cost cutting or compliancy issues. Responsible for:- Review and analysis of proposed solution design- Creation and maintenance of issues logs- Development of implementation and contingency plans- Quality assurance and control Dedicated to ensuring that the implementation of any changes made to any area of the reservations host system or to any related interface or to any other host system in the corporation or in the industry with which the Air Canada Reservations System communicated, would not negatively impact the operations. Responsible for all training needs at the Montreal Reservations office Sold flight reservations and offered accompanying services; serviced passengers affected by irregular operations; priced complicated itineraries; provided training as needed Checked passengers in for their flights and tagged their bags accordingly; provided applicable special services; boarded passengers onto aircraft; issued and exchanged tickets

      • I.T. Reservations Development Analyst

        Jan 2000 - Jan 2007

      • Test Leader

        Jan 1996 - Jan 2000

      • Instructor

        Jan 1994 - Jan 1996

      • Customer Sales and Service Agent -Airport

        Jan 1987 - Jan 1994

      • Customer Sales and Service Agent - Res

        Jan 1985 - Jan 1987

    • IBM Global Services

      Nov 2007 - May 2008
      Consultant

      Worked as an IBM consultant for United Airlines in Chicago to facilitate the airline's move from one host platform to another. Created use case artifacts to describe the business rules, business events and data input/output specifications for any given host functionality while making recommendations for the design of a new graphical user interface

    • La Meunerie du Village

      Jun 2009 - now
      Manager

      Pet and Farm Animal Feed Store: Store Manager, Cashier and Animal Nutrition Counselor

    • American Express

      Jun 2010 - Jun 2011
      Travel Counsellor

      Service incoming calls from U.S. corporation business travelers who require modifications to air, hotel, car and limo reservations booked online thru an Amex travel tool.

  • Licenses & Certifications

    • St-John's Ambulance

      St John Ambulance