Samer Wathaifi

Experience

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  ARTELCO

  Apr 2010 - Jan 2012

  Technical Support Engineer

  VoIP Engineer

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  CGC

  May 2011 - Sept 2012

  Senior Avaya System Engineer

  - Working in IP telephony and call center projects :• IP telephony: Worked with Avaya voice modules including S8300, S87xx, S8800 media servers with G350, G430, G450, G650 and G700 media gateways. • Implemented Avaya Modular Messaging solution.• Implemented Integrated Management solutions such as VMM (VoIP Monitoring Manager).• Implemented AES (Avaya Enablement services, CTI engine) and SES (SIP Enablement Services).- Contact Center applications : • Reporting applications such as CMS (call management system), BCMS (Basic CMS), IQ.• Multi-channel agent applications including AIC (Avaya Interaction Center) and CCE (Contact Center Express).• IVR solution AVP (Avaya Voice Portal).• Third party recording applications such as Witness, Speechlog.• Avaya Recording solution (Workforce optimization) Show less

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  Redington Gulf

  Nov 2012 - Jul 2017

  Senior Presales Consultant

  Pre-Sales Consultant Engineer responsible for full Pre-Sales activities and handling commercial sectors sales in KSA for Enterprise Data, Video & Voice products.I'm Responsible for: - Managing relationships with partners and customers as well. - Managing the commercial sectors sales and working directly with the end user to close the deal. - Supporting the Partners on building a competitive design and technical write-ups. - Presenting Avaya technology to business partners by preparing monthly workshop sessions - Train Partners on ASD designer and help them to get certified. - Work closely with Account manager and customer on big Deals. - Responsible for understanding business and technical requirements to come with the correct solution. - Preparing and delivering technical presentations during prospect and offer defense meetings. - Manage the Pre-sales relationship with customers and partners for Video, Voice and Data Nortel/Avaya products. - Representing the organization by being a Speaker in several Redington events arranged across the kingdom.- Helping the sales team to get more deals and work as a sales man in some deals Show less

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  Gulf Applications

  Jul 2017 - now

  Sales Manager

  Handling the sales of Huawei & Avaya products and the partners channel across the kingdom of Saudi Arabia.Gapp is a leading value added distributor in Saudi with a very strong and powerful team.