
Daniel Rodriguez
Support Analyst

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About me
Software Developer Manager at Point Blank Enterprises, Inc.
Education

Universidad Católica Andrés Bello
1999 - 2006Bachelor's Degree Computer Software EngineeringActivities and Societies: Engineering Student Center (CEI) This career is aimed at training the student in the fundamentals of software technology, computer technology, software engineering, technology and computer networks. In addition, the graduate should be prepared to manage and direct any of the activities in which he has been trained and successfully follow post-graduate studies.
Experience

Consein C.A
Oct 2006 - Feb 2007Support AnalystProvide front line IT support to customers/staff. To ensure that calls for support are dealt with promptly and appropriately.Responsibilities:-Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;-Troubleshooting system and network problems and diagnosing and solving hardware/software faults-Providing support, including procedural documentation and relevant reports.-Following diagrams and written instructions to repair a fault or set up a system.-Responding within agreed time limits to call-outs;-Working continuously on a task until completion (or referral to third parties, if appropriate).-Prioritizing and managing many open cases at one time.-Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers. Show less

GRAM & Asociados
Mar 2007 - Nov 2007SAP ABAP Junior ConsultantProvide technological support to the clients of the enterprise. Development of programs and reports under SAP platform. Collaboration on the monetary conversion projects for some clients.Responsibilities:-Codes SAP modules and complex functions using ABAP programming language. -Creates specialized reports for SAP modules using ABAP programming language. -Designs forms for SAP modules using SAPscript. -Troubleshoots and corrects SAP module problems by using ABAP programming language. -Assists in defining technical requirements for on-going systems maintenance and future functionality. -Provides technical support to users on matters related to the programming of SAP modules. -Prepares comprehensive and thorough technical program documentation including specifications, test conditions, test plans, test data, etc. -Trains users on programming of forms and reports, defining authorization roles, custom workflows, and other related areas. Show less

Digitalconexion.com
Jan 2008 - Dec 2008Web DeveloperDevelopment and design of Web sites. Lead Search Engine Optimization and Online Marketing Projects; Manage web analytics and reporting of user interaction with web sitesResponsibilities:-Design and Development of websites for clients using LAMP software bundle.-Placement and layout of web site pages given client provided content.-Development of robust and user-friendly PHP-based web applications.-Design and creation of relational database schemas.

TLR Industrias Nomada, C.A.
Jan 2009 - Dec 2009Project CoordinatorResponsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.Responsibilities:• Creation of site layout/user interface from provided design concepts by using standard HTML/CSS practices.• Development of robust and user-friendly PHP-based web applications.• Design and creation of relational database schemas.• MySQL Server T-SQL development.• Implementation of shopping cart with POS for Venezuela and USA website.• Routine daily maintenance of existing sites and applications.• Lead Search Engine Optimization and Online Marketing Projects; Manage web analytics and reporting of user interaction with websites.• Create and design POP Materials, Advertising Campaigns, Marketing Support Materials of any kind. Show less

Smarter Solutions C.A.
May 2010 - Jul 2011Flex/Flash Developer AnalystDevelopment in Flex using Universal Mind Cairngorm architecture. Development of Point of Sales application that accommodate to the client needs. Development of application for reporting systems that help them with daily back-office and bank reconciliations as well as internal and external audits. Knowledge of .NET background for application connection through .NET-based Web Service Using the SOAP protocol. Provide support to the clients. Responsibilities:-Communication with users to gather requirements and analyze/address issues.-Development in Flex.-Interact with other technology groups as needed.-Coordinate with users and developers located in different geographic regions. Show less

Alliance Global Group II
Jul 2011 - Jun 2013Computer AnalystTest and observe the use of systems to ensure proper performance. Coordinate software development with the programmers teams. Solve computer problems and use computer technology to meet the needs of the company. Planning for the insertion of a new products with a different technology and a new development platform. Coordinate that all the external services companies that do the Hardware support and repair have all the necessary. Provide onsite and remote technology consulting services in support projects for company clients. Show less

Point Blank Enterprises, Inc.
Jun 2013 - nowResponsibilities:- Develop and maintain Web and Windows Applications.- Develop database design specifications, prototypes, standards and procedures (analysis and design).- Develop Microsoft Dynamics AX integrations with In-House systems.- Analyze, test, resolve, and/or define root cause of problems.- Respond to and resolve production problems and user inquiries.- Function with business staff and manager to define requirements.- Develop software code and associated lifecycle deliverables.- Responsible for documenting code and projects.- Develop procedures and operating instructions, and successfully move programs into production.- Maintain application environments.- Develop interfaces that are easy to understand and display information for edit/view effectively. Show less
Software Developer Manager
Aug 2021 - nowC# / SQL Developer
Jun 2013 - Jul 2021
Licenses & Certifications
- View certificate

Scrum: Advanced
LinkedInMay 2021 - View certificate

Scrum: The Basics
LinkedInMay 2021
Languages
- enEnglish
- spSpanish
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