Adrian Moreno

Experience

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  Deloitte

  Dec 2007 - Mar 2015

  SAP HCM Consultant/ IT Project Leader
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  Microsoft

  Mar 2015 - Dec 2021

  Global Data Management Founder in Mexico Service Center.Global Transfers & Data Changes Leader.• Responsible of 5 HR Data Management Associates• Accountable to ensure there are clear guidelines and controls in the Data Management operation.• Maintains a balanced workload amongst the Data Management associates by looking at volume trends and indicators.• Delegate tasks to the associates according their skills and experience.• Monitoring KPIs to ensure the day to day operation is being handled within the business SLAs for employee’s or contract staff’s HR data update.• The Team Lead acts as a point of issue escalation for problems within HR Operations and work with relevant parties to reach resolution• Ensure the associates follow the Desktop Procedures defined for each data administration action that needs to be completed in SAP or other related HR tools• Accountable for the Maker-Checker process in the operation, making sure it ensures high quality of data in SAP and other HR tools associated with employee data administration• Analyze trends to improve the quality of the team’s KPIs by providing immediate feedback to the Data Management associates• Works as a SME in the day to day operation, by aligning across the functional team and recommending solutions to process failings and contribute to the continuous improvement process.• Participates in standardization and continuous improvement in area of responsibility. Show less Key role in the delivery of high quality HR Services and Support to business leaders, managers and employees, as well as to the HR Community. •Total Rewards lead for LATAM.•Ensure Employee HR records are accurately created and / or maintained in SAP HR•Ensure any data transaction / administration request for employee’s or contract staff’s HR data update/ creation is evaluated for completeness and eligibility •Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements•Subject Matter Expert for SAP HR data related queries•Follow the Desktop Procedures defined for each data administration action that needs to be completed in SAP or other related HR tools•Ensure the Maker-Checker process is followed and Data Monitoring is done to ensure high quality of data in SAP and other HR tools associated with employee data administration•Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity•Work in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies•Recommend solutions to process failings and contribute to the continuous improvement process•Continuously strive towards improving accuracy and timeliness resulting in minimized complaints on the delivery of HR Operations Services Show less Regional Data Management Founder in Mexico Service Center.•HR Operations Associate is highly involved in daily decision making activities especially when details received for processing are insufficient and the right party could not be reached for confirmation/approval. Guided by the policy, processes & procedure, the HR Operations Associate is expected to make the right decision in resolving such requests •Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies•Recommend solutions to process failings and contribute to the continuous improvement process•Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience individually with Area HR Ops team•Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services Show less

  • HR Services Manager - AskHR Tech Support

    Aug 2020 - Dec 2021

  • Regional Payroll & Data Lead

    Jul 2018 - Aug 2020

  • Payroll Experience Lead

    Apr 2017 - Jun 2018

  • Global Data Management Team Leader

    Mar 2016 - Mar 2017

  • HR OPERATIONS ASSOCIATE

    Sept 2015 - Feb 2016

  • Business Operations Associate

    Mar 2015 - Aug 2015
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  Mercado Libre

  Dec 2021 - May 2022

  Admin & Payroll Supervisor
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  Microsoft

  May 2022 - now

  HR Service Manager (Offboarding & External Staff Operations Americas)