Gladys Khong

Experience

• 

  Singapore Police Force

  Sept 2011 - Dec 2011

  New Media Division, Staff Officer Intern

  • Performed application testing and generate bug reports• Suggesting improvements to be made for Police@SG iOS application• Assisted in division's application content management system• Monitored and analyse internet pages to identify issues which requires attention• Developed the content for Singapore Police Force's social media initiatives

• 

  OCBC Bank

  May 2014 - Aug 2014

  Group Operations & Technology, Systems Delivery Intern

  • Analysed user needs to determine technical requirements• Performed UI/UX design and development for sites and related interactive components on SharePoint 2013• Used CSS, site themes and navigation to create graphical elements• Maintained and ensure current web technologies and best practices are followed

• 

  Atos

  Jul 2016 - Mar 2020

  ▪ Prepared proposals for project bidding (e.g. RFI) and assisted in project budgetary planning▪ Engaged clients to clarify and refine functional requirements to tackle key business problems and turn them into technical deliverables▪ Proposed cost-effective solutions to meet and improve client’s objectives based on best industry practices ▪ Performed software development for ad hoc application enhancement using C# or Java▪ Used Oscript to enhance OpenText’s out of the box features to suit client’s requirements▪ Prepared documentation for UAT sessions and user trainings▪ Conducted training and hands on sessions for existing and prospective clients to understand the functionalities of the system▪ Sourced and coordinated with vendors to understand how their products can best fit our client’s requirements ▪ Provided support to troubleshoot and resolve issues for an overseas client Show less • Developed mandatory email filing solution for client to enhance efficiency and auditability using C# and SQLite• Integrated Microsoft Outlook Plugins and Windows Application with the OpenText Content Server environment via web services. • Implemented dispatch tracking system using Java, JavaScript and MSSQL • Provided level 2 support to overseas client• Set up and configured environments for hands on demonstration sessions with clients• Presented system overview to a large group of users Show less

  • Consultant

    Jul 2018 - Mar 2020

  • Associate Consultant

    Jul 2016 - Jul 2018
• 

  Ministry of Social and Family Development, Singapore (MSF)

  Mar 2020 - now

  • Manager

    Jan 2024 - now

  • Assistant Manager

    Apr 2023 - now

  • Senior Technology Executive

    Mar 2020 - Apr 2023