Alejandra Ramirez, MHA

Experience

• 

  Asian American Health Coalition - HOPE Clinic

  Aug 2018 - Dec 2018

  Outreach Specialist

  Coordinated initiatives designed to promote organizations such as workshops and eventsDeveloped relationships with community leaders and serve as a community liaisonPlanned and executed outreach and education activities both in-house and in communityGave presentations at schools and other public settingsGreeted potential patients and communicated the services the clinic offersAssisted with clinic marketing tasks such as maintaining social medical and creating flyers

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  University of Houston-Clear Lake

  Jan 2019 - May 2021

  Student
• 

  Texas ENT & Allergy

  Feb 2019 - Sept 2019

  Front Desk Receptionist

  •Greeted and checked- in patients, and collected personal, medical and insurance information•Answered over a 10 multi-phone line and directed calls•Collected patient’s co-payments, balances and surgery deposits•Scheduled and confirmed patient appointments•Prepared patient charts for the next day•Entered in new patient’s paperwork into the medical records system in under 10 minutesKept the waiting area and surrounding areas clean

• 

  Westside Physicians Clinic

  Sept 2019 - Mar 2020

  Front Desk Manager

  •Responsible for running the front desk by training all front desk agents•Received visitors at the front desk by greeting, welcoming, and directing them to the appropriate station•Answered, screened, and forwarded incoming phone calls•Ensured front desk is tidy and has all necessary stationary material •Organized new patient intake forms•Scheduled and reminded patients about multiple appointments

• 

  Asian American Health Coalition - HOPE Clinic

  Mar 2020 - Aug 2021

  • Manage 30+ provider’s credentialing and privileging documents according to HOPE Clinic policies and procedures, in conjunction with CMS, Federal 2 and State regulations, and Federally Qualified Healthcare guidelines, policies, and procedures.• Serve as the primary contact for new and existing providers and mid-level providers during the privileging process, and facilitate the activities of the various levels of review.Engage in many ongoing projects that require excellent time management skills and attention to detail Show less •Carried out basic administrative duties such as entering data, preparing reports, performing inventory count, reconciling front desk income and making deposits•Coordinated agendas, meetings, travel arrangements for the CFO and Finance department•Worked on multiple assigned projects and contributed to team effort•Maintained and updated the privileging summary spreadsheet and performed monthly CAQH attestation•Assisted with provider internal credentialing process and updated demographic information for insurance payers•Collaborated with the HR Department by maintaining new hire folders, issuing new hire ID cards, and tracking fleece and polo inventories Show less

  • Privileging & Provider Enrollment Coordinator

    Oct 2020 - Aug 2021

  • Finance Office Administrative Assistant

    Mar 2020 - Oct 2020
• 

  CHRISTUS Health

  Aug 2021 - Sept 2022

  Project Coordinator - Quality Improvement

  • Coordinate all quality improvement department projects and deliverables in a timely manner• Develop, maintain and monitor project plans and tracking tools for small to medium-sized projects• Facilitate multiple committee meetings and create presentations, agendas, and minutes, ensuring that all committee deliverables are completed prior to scheduled meetings• Oversee collaboration with cross-functional teams to complete department-wide health plan audits

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  Health Services Advisory Group, Inc. (HSAG)

  Sept 2022 - now

  • Project Manager

    Jul 2024 - now

  • Project Coordinator

    Sept 2022 - Jul 2024