Pankaj Sinha

Experience

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  SKS group of Institutions

  Aug 2010 - Jan 2012

  Admin Executive

  Key responsibility Areas :-• Maintenance of employee database. • Maintaining /Updating Leave Records.• Preparation of Salary Statement.• Handling the full and final settlement of the employees.• Arranging & conducting Interviews/Initial screening the candidates/ helping in recruitment processes. • Record, maintain and monitor attendance to ensure employee punctuality• Conduct employee orientation and facilitate new comers joining formalities Maintain and regularly update master database (personal file, personal database) of each employee.• Resolve grievances or queries that any of the employees have. Escalate to the right level depending on the nature of the grievance or issue.• Conduct exit interviews for employees and record them accordingly.• Coordinate with consultants & candidates for scheduling appointments with the Management Team.• Conduct first round of telephonic interview for the candidates to schedule interviews.• Attending Incoming & Outgoing calls with proper etiquettes and maintaining records for them.• Responding the telephonic call and carry out the conversations politely and timely manner.• Handling telephone lines in timely manner and direct the calls to the concerned person.• To sort out incoming mails at enquiry inbox and distribute to the concerned Department / Executive and responding them.• Maintenance of Attendance Register and keeping a track on Outdoor Duties of the Executives / Staff.• To do the data entry, prepare presentations, make reports whenever required by the team. Show less

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  BigFoot Retail Solutions Pvt

  Nov 2012 - Apr 2013

  Astt Manager Operation

  • Supports e-commerce systems by planning and executing operations support; maximizing site results; • Receive order from customer and order to concern-department• Co-ordinate with LSP & warehouse for daily dispatch of online orders• Co-ordinate customer for any delivery related issues• Co-ordinate with internal delivery service for timely dispatches• Management of the appointed date of delivery• LSP bill verification• Arrangements of RTO & reverse pickups• Stock -in and Stock out operations• Filing and keeping documents (Invoice ,receipt, etc)• Manage invoicing and inventory management• Daily Report to Management Show less

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  Fabulous Threads Private Limited (talkingthreas.in)

  May 2013 - Mar 2016

  Assistant Manager

  Key responsibility Areas: -• Receive order from customer and order to concern-department• Co-ordinate with LSP & warehouse for daily dispatch of online orders• Managing ecommerce operations and online marketing. • Inventory Management and Order Processing• Day to day management of all product content and online merchandising• Solving the customer issue.• Ensure the quality and consistency of all content on the site.• Monitor e-commerce site regularly to check for inconsistencies, errors, and other customer experience or brand-enhancing improvements.• Prepare weekly reports for the Retail Meeting, including net sales, inventory levels, and web analytics.• Responsibility for development of new online revenue opportunities (B2B-Marketing)• Manage all technical issues on the site and manage design/dev agencies. Minimize website downtime and errors. • Work with the team to improve web content and online marketing campaigns.• Publish product SKUs and their associated image files to the website, ensuring in advance that all assets are in place to publish products accurately and timely to the website.• Publish landing pages to the website ensuring that all images click through to the correct URLs and publish at the correct time. • Develop ideas to drive traffic and improve sales conversion online.• Manage the informational fields for each product, including writing fabric descriptions and developing key internal search keywords to better improve the customer experience on the website.• Setting up and deploying corporate email blasts, and managing the product image, inventory to ensure all products have been in time for each delivery.• Supports e-commerce systems by planning and executing operations support; maximizing site results; • Update inventory on the website. Show less

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  Fabulous Threads Private Limited

  Apr 2016 - Jun 2020

  Manager Operations

  • Co-ordinate with LSP & warehouse for daily dispatch of online orders• Optimize and ensure documentation of e-commerce processes - especially regarding back-end processes like product planning, inventory management, order management and logistics.• Managing ecommerce operations and online marketing. • Inventory Management and Order Processing• Manage all technical issues on the site and manage design/dev agencies. Minimize website downtime and errors. • Ensure all parameters pricing, merchandizing, marketing, listing, photographs, descriptions are regularly updated and managed with websites Show less

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  NimbusPost

  Jul 2020 - now

  Operations Manager

  • Follow up with Courier Partner for Weight MIS • Weight Check with self-Assessment• Weight Upload and vet.• Pre-Billing follow up with courier Partner• Pre-screening For Dispute Cases• Implemented some effective changes in daily work.• Increased the CSAT for better customer experience.• Seller Dispute Resolution.• Weight Freeze Monitoring end to end.• Data management