Guofeng Khoo

Experience

• 

  Raffles Institution

  Dec 2006 - Aug 2007

  IT Assistant
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  Infocomm Development Authority of Singapore

  May 2009 - Jul 2009

  Intern
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  Bloomberg

  May 2010 - Aug 2010

  Intern
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  Barclays Capital

  Dec 2010 - May 2011

  Intern
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  Resorts World Sentosa

  May 2011 - Aug 2012

  IT Executive

  + Participated in discussions with stakeholders to understand their requirements and documented them in the functional specification document.+ Prepared the technical specification document such as documented/updated the description of new/existing interfaces, non-functional requirements, etc.+ Coordinated with stakeholders to get sign-off for deliverables.+ Developed Microsoft BizTalk Server enhancements based on the requirements and performed integration testing with subsystems in the test environment.+ Created implementation steps for the sysadmin to promote packages from test to production environment.+ Managed, installed, and maintained all payment terminals (e.g., credit card or NETS terminal) for new/existing sites in Resorts World.+ Provided technical support for business users for any payment terminal issues. Show less

• 

  Decillion Group (now part of Bottomline Technologies)

  Aug 2012 - Feb 2017

  • Senior Software Development Consultant

    Apr 2015 - Feb 2017

  • Software Development Consultant

    Aug 2012 - Apr 2015
• 

  Bottomline Technologies

  Feb 2017 - Feb 2021

  + Led the operations and service desk team of four to provide support to the customers using Bottomline SaaS services+ Successfully drove, implemented, and added new/improved solutions in SaaS offerings to customers. Some examples implemented OneBox Solution (OBS) as the onshoring solution for Indonesia customers, implemented SFTP solution using JScape MFT and Bitvise SSH, implemented SWIFT Browse etc.+ Migrated legacy ticketing system to TalkDesk and Salesforce for the service desk.+ Acted as incident manager for Service Bureau incidents and coordinated and drove the incident from informing impacted customers to getting the operations team to resolve and close the incident fast.+ Identified and addressed the gaps, challenges, and issues of IT operations such as improved RTO and RPO for DR SWIFT Alliance, automated list update for Fircosoft Continuity, created PowerShell to eliminate manual processes and human errors.+ Planned, coordinated, and managed disaster recovery (DR) plan drills and activities to determine if technical criteria are met+ Introduced and leveraged on available tools to improve customer experience during DR drill. For example, the use of WebEx Webinar feature will allow interactions, instead of emails and calls, during DR drill.+ Led the initiative of using Confluence as knowledge base and documented how-to, projects, workaround articles for teams to refer to.+ Involved and worked with auditors for external and internal audits such as ABS OSPAR, ISAE 3402, SWIFT audit etc. Show less + Acted as a subject matter expert for MAPS in terms of design, development, and consultation, etc.+ Led a team of three members for MAPS, and managed and assigned projects/change requests/tasks to them.+ Revamped the core codebase of MAPS using a newer .NET framework and design pattern to eliminate the inefficiency and make it more extensible.+ Revamped an automated SFTP client application that addressed reliability and efficiency issues.+ Designed and developed a module to generate SWIFT MT199 confirmation messages using REST, to validate SWIFT LAU using BizTalk custom pipeline component, etc.+ Implemented and supported MAPS for eight customers in Australia, China, Indonesia, and Thailand.+ Provided yearly support to customers on the SWIFT release.+ Set up git using Microsoft TFS and migrated source codes from TFVC to git. Show less

  • Head of Bureau Operations

    Sept 2018 - Feb 2021

  • Head of MAPS

    Feb 2017 - Feb 2021
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  DBS Bank

  Feb 2021 - now

  Assistant Vice President, Institutional Banking Group Technology

  + Leading the Command Centre/L1 operations of eight members providing 24x7 end-to-end monitoring for IBGT systems, major incident management, rapid response to major incidents.+ Assume the role of Incident Manager for incidents and coordinate and drive production support teams to address and resolve incidents.+ Oversee all changes and consolidate the status of the changes and report back to the management team.+ Assume the role of BCP coordinator for IBG Technology and involve in the planning and execution of BCP relating to COVID-19, DR etc.+ Prepare reports, such as weekly server uptime report, incident reports, monthly SLA report, and monthly server performance report etc, for the management teams, senior business users, and production managers.+ Identify the challenges, risks, and gaps of processes, monitoring and technologies, and plan and execute using the tools available to address them. For example, sending health check status to Microsoft Teams using Webhook and Python, enforcing/finetuning internal processes. Show less