Zoe Puskaric

Zoe Puskaric

Customer Service Representative

Followers of Zoe Puskaric3000 followers
location of Zoe PuskaricLondon, England, United Kingdom

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  • Timeline

  • About me

    Assistant Brand Marketing Manager - MECCA MAX

  • Education

    • St Columba’s College

      -
      Victorian Certificate of Education

      Activities and Societies: - Completed a French language study tour to France - Dux of Units 1 & 2 Further Maths

    • Australian Catholic University

      2016 - 2018
      Bachelor of Applied Public Health / Global Studies

      Activities and Societies: - Member of Public Health Student Society (PHSS) - Member of St Patrick’s Student Association (SPSA) - Participated in ACU Games (2015, 2016, 2017) Completed two years of Bachelor degree before transferring to RMIT to focus on a major in Marketing.

    • RMIT University

      2019 - 2020
      Bachelor of Business Marketing

      Activities and Societies: - Member of Economics, Finance and Marketing Student Association (EFMSA) - Member of RMIT University Student Union (RUSU)

  • Experience

    • Target Australia

      Jul 2012 - Aug 2016
      Customer Service Representative
    • Apple

      Sept 2016 - Dec 2021

      - Identifying and solving Macintosh (Mac) concerns (hardware and software) in an efficient and courteous manner- Trained in repairs for all portable and desktop Mac computers- Mentoring new technical experts in the repair space - Continuing to build rapport and provide an exceptional customer experience through the troubleshooting of devices.- Trained in all modular repairs of mobile devices and operating systems (iOS)- Sharing knowledge and technical skills to new team members in the customer support space - Helping new and existing customers receive quick and efficient assistance through technical appointments and sales.- Troubleshooting all iOS devices for hardware and software support- Developing strong and positive relationships with customers and employees

      • Genius (Senior Mac Consultant)

        Jul 2019 - Dec 2021
      • Technical Expert

        Mar 2018 - Jul 2019
      • Technical Specialist

        Sept 2016 - Mar 2018
    • Bellabox

      Oct 2019 - Jan 2020
      Brands Marketing Intern
    • Zomato

      Aug 2020 - Oct 2020
      Marketing Intern
    • MECCA Brands

      Sept 2021 - now

      Completed two rotations in MECCA's Graduate Program:Retail Trade: Focused on redeveloping the MECCA customer experience model and designing training programs to upskill the 4,000+ retail network.Brand Management: Collaborated with the MECCA MAX team on new product development (NPD), marketing campaigns, and brand strategy initiatives.

      • Assistant Brand Marketing Manager, Mecca Cosmetica/MECCA MAX

        Feb 2023 - now
      • Graduate

        Feb 2022 - Feb 2023
      • Summer Host

        Nov 2021 - Jan 2022
      • DC Office Coordinator

        Sept 2021 - Dec 2021
  • Licenses & Certifications

    • Apple Certified iOS Technician (ACiT)

      Apple
      Mar 2018
    • Emotional Intelligence

      RMIT University
      May 2019
      View certificate certificate
    • Apple Certified Mac Technician (ACMT)

      Apple
      Jul 2019
    • Building Cultural Intelligence

      RMIT University
      May 2019
      View certificate certificate
  • Volunteer Experience

    • Warehouse Grocery Packing Volunteer

      Issued by Foodbank Victoria on Nov 2019
      Foodbank VictoriaAssociated with Zoe Puskaric
    • Mapping Volunteer

      Issued by Mappy Hour on Jan 2017
      Mappy HourAssociated with Zoe Puskaric
    • Open Day Tour Guide

      Issued by Australian Catholic University on Aug 2017
      Australian Catholic UniversityAssociated with Zoe Puskaric
    • Student Volunteer

      Issued by St Vincent De Paul Soup Van on Aug 2013
      St Vincent De Paul Soup VanAssociated with Zoe Puskaric