Zoe Puskaric

Experience

• 

  Target Australia

  Jul 2012 - Aug 2016

  Customer Service Representative
• 

  Apple

  Sept 2016 - Dec 2021

  - Identifying and solving Macintosh (Mac) concerns (hardware and software) in an efficient and courteous manner- Trained in repairs for all portable and desktop Mac computers- Mentoring new technical experts in the repair space - Continuing to build rapport and provide an exceptional customer experience through the troubleshooting of devices.- Trained in all modular repairs of mobile devices and operating systems (iOS)- Sharing knowledge and technical skills to new team members in the customer support space - Helping new and existing customers receive quick and efficient assistance through technical appointments and sales.- Troubleshooting all iOS devices for hardware and software support- Developing strong and positive relationships with customers and employees

  • Genius (Senior Mac Consultant)

    Jul 2019 - Dec 2021

  • Technical Expert

    Mar 2018 - Jul 2019

  • Technical Specialist

    Sept 2016 - Mar 2018
• 

  Bellabox

  Oct 2019 - Jan 2020

  Brands Marketing Intern
• 

  Zomato

  Aug 2020 - Oct 2020

  Marketing Intern
• 

  MECCA Brands

  Sept 2021 - now

  Completed two rotations in MECCA's Graduate Program:Retail Trade: Focused on redeveloping the MECCA customer experience model and designing training programs to upskill the 4,000+ retail network.Brand Management: Collaborated with the MECCA MAX team on new product development (NPD), marketing campaigns, and brand strategy initiatives.

  • Assistant Brand Marketing Manager, Mecca Cosmetica/MECCA MAX

    Feb 2023 - now

  • Graduate

    Feb 2022 - Feb 2023

  • Summer Host

    Nov 2021 - Jan 2022

  • DC Office Coordinator

    Sept 2021 - Dec 2021