Iulian-Robert Diaconu

Experience

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  UniCredit Bank Romania

  Dec 2003 - May 2006

  Personal Banker and Relationship Manager

  In December 2003 I was hired as Assistant Personal Banker. In December 2004, as a result of my activity I was promoted Personal Banker. Besides fulfilling always my targets, I have won a very important Cross Selling Contest. In January 2006 I was promoted passing to Corporate Banking side.Main responsibilities:• To generate business for the bank and increase the bank's corporate clients portfolio; • To maintain and develop business relationships with clients; • To market the full range of bank's products and services; • To initiate credit proposals based on thorough economic analysis of corporate clients; • To work closely with other departments in order to provide the best services to the clients. • To develop business activities in compliance with the business plan and budget for retail clients segment (individuals); • To develop sales channels for retail products and services; • To identify and acquire new retail clients; • To develop the up-selling and cross-selling activities with chosen partners• To implement new retail products and services on the market according to the Bank’s policies and procedures. Show less

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  BRD - Groupe Societe Generale

  May 2006 - Sept 2008

  Relationship Manager(IMM and Corporate)

  Responsible for maintain a good relation with existing clients, planning specific future, make suggestions and range improvements of bank products. I was hired as Relationship Manager for Small and Medium Companies and based on my results I was promoted Relationship Manager for Corporate.Main responsibilities:• To analyze the market and to identify new clients;• To purpose to Branch Manager the commercial policy for every client, to follow permanently and to improve this policy.• To establish long term relation with the client based on the quality of the services.• To solve positive and efficiently any problems occur in the relation with the client and to update permanently the client file.• To prepare activity reports, to analyze credit documentation and all the other documents the client bring to choose the best solution and service accordingly.• To personalize the relation with every client, to create personalized services and products based on permanent contact and visit to the client.• To increase permanently the turnover of the client proposing new products, services and banking instruments. Show less

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  Raiffeisen Bank Romania

  Sept 2008 - now

  Responsible for coordinates the work of the hub of assigned branches in order to achieve the sales objectives, quality and operational discipline; contributes to streamlining sales and operations.Main responsibilities :● To coordinate sales activities for individuals and SMEs in the retail hub;● To monitor the sales activity of the retail he coordinates, ensure the achievement of the established objectives, implement measures to improve sales activity; ● To analyze the performance and profitability of subordinate units and propose to the regional director plans to improve the results of agencies, or to close or relocate them; ● To ensure the fulfillment of customer relationship quality indicators at retail level; ● To ensure communication of the bank strategy to all the staff in the coordinated group and its implementation; ● To identifie and propose training needs of subordinate staff in order to improve performance and achievement of quality standards of service offered to customers; ● To recruit and validate recruitments made in the coordinated retail hub; ● To act to increase employees engagement in the group, measured by specialised internal (HR); ● To organize coaching sessions with the subordinate team; ● To ensure the implementation and compliance with the organization's values according to the Mission, Vision, Values; Show less Responsible for coordinates the work of the group of assigned branches in order to achieve the sales objectives, quality and operational discipline; contributes to streamlining sales and operations.Main responsibilities :● To coordinate sales activities for individuals and SMEs in the retail group;● To monitor the sales activity of the retail group he coordinates, ensure the achievement of the established objectives, implement measures to improve sales activity; ● To analyze the performance and profitability of subordinate units and propose to the regional director plans to improve the results of agencies, or to close or relocate them; ● To ensure the fulfillment of customer relationship quality indicators at retail level; ● To ensure communication of the bank strategy to all the staff in the coordinated group and its implementation; ● To identifie and propose training needs of subordinate staff in order to improve performance and achievement of quality standards of service offered to customers; ● To recruit and validate recruitments made in the coordinated retail group; ● To act to increase employees engagement in the group, measured by specialised internal (HR); ● To organize coaching sessions with the subordinate team; ● To ensure the implementation and compliance with the organization's values according to the Mission, Vision, Values; Show less Coordinates the agency's activity, assures the achievement of sales objectives, quality and operational discipline; develops the coordinated team.Main responsibilities :● Directly responsible for achieving the sales goals and profitability of the branch;● To identifie the market opportunities, potential retail and SMEs customers and ensure the promotion and presentation of RBRO products; ● To organize and lead sales meetings;● To provide feedback to subordinate staff and aims to develop their competencies in order to improve professional skills;● To make sure that the subordinate staff understands and apply the rules, procedures, instructions and flows governing the activity, including the changes communicated; ● To seek to correct the deficiencies found by the audit team and by the authorities within the deadlines established by them; ● To supervise real-time transactions with high complexity and / or risk; ● To provide support in solving customer complaints and requests from authorities; ● To propose to the group manager the approval of staff recruited for subordinate positions to cover vacancies in the unit he coordinates; ● Is concerned with the increase in commitment of the coordinated team; Show less

  • Director Regional Muntenia(Prahova, Dambovita, Buzau, Ialomita si Giurgiu)

    Jun 2021 - now

  • Director Hub 8 Retail

    Sept 2018 - May 2021

  • Director Grup Retail(Dambovita - Valea Prahovei)

    Apr 2014 - Aug 2018

  • Branch Manager - Targoviste Branch

    Sept 2008 - Apr 2014