Suping Yu

Experience

• 

  Sinclair Technologies: A Division of Norsat International, Inc.

  Oct 2009 - Sept 2019

  Quality Manager

  • Established overall quality KPIs and broke down to departments’ goals and metrics to lead the organization meeting customer quality expectations. Planed, led and conducted internal audit to identify defects or potential risk and close the gaps. • Being the key team member in new product development, fully involved in APQP process, identified quality requirements and finalized quality plan for manufacturing process. Successfully transferred more than 20 products from design to production line.• Generated and refined the process of customer complaint and customer return to capture customer issue. Led cross function team working on Root Causes Analysis, identified root causes of failure and took correction and corrective actions in time. Reduced 20% total cycle time of customer issue. • Set up key quality monitoring/ reporting stages for each product realization process to ensure that the final product meeting customer specification and quality standards.• Actively led and supported lean projects targeting cycle time /waste reduction, product quality improvement by using objective measurements in root causes and process verification.• Established and facilitated vendors qualification assessment process, reviewed sample plan for possible improvement, remarkably increased outsources parts quality which had more than 8% dropped each year and reduced production downtime.• Through creating, revising quality system manual, procedures and work instructions, conducting training and implementing on the floor, improved quality management system consistency and efficiency, successfully led team passed ISO9001:2015 (re)certification and surveillance audits.• Training, coaching quality staff, and assisting other managers/supervisors in training their staff in Quality areas. Show less

• 

  WDI Wise Device Inc.

  Sept 2019 - now

  QA Manager

  • Establish Quality Management System with proper documentation, monitor system to meet ISO9001:2015 standard requirements and review all elements for effectiveness.• Create incoming inspection procedure, work with related engineers to identify criteria used for inspecting mechanical, electrical and optical materials/components and conduct training for involved employees. Reduces 10% of internal rework and production down time.• Establish Supplier Selection process, lead sample qualification process and conduct supplier audit to ensure that approved suppliers have the capability to meet company’s requirements. • Monitor customer complaints and identify potential issues, lead cross-function team to find out root causes and take corrective actions for continuous improvement.• Improve RMA process by revising the procedure and adding detailed work instructions to close the identified gaps and decrease RMA return rate from 2.3% to 0.98%. • Develop internal audit plan, lead/conduct internal audit, complete audit reports and findings, review audit result with management and create corrective action request for major issue sending to related department for improvement. • Manage Supplier non-conformance (SNCR), in-process non-conformance (NCR) and verify the effectiveness of corrective actions taken by supplier and internal team. • Summarize RMA return report and non-conformance report regularly for management review and leading investigation for issues identified on reports.• Generate visual standards, work instructions, and inspection checklists and implement those documents. Show less