Madhuri Rao

Experience

• 

  Info Systems Ltd

  Dec 2002 - Feb 2004

  Desktop Support Engineer

  Site: Oil and Natural Gas Corporation (ONGC) – Bandra• Maintenance of PC’s connected in LAN with more than 500 nodes.• Resolution of calls using remote software like Net meeting & VNC• Creation and maintenance of user accounts, groups in Active directory• Installation of E-Trust anti-virus software.• Installation, configuration, and troubleshooting of Mail messaging clients Lotus Notes R5/R6. And Operating System like windows 98, Windows NT workstation, windows 2000 professional, windows xp professional. Show less

• 

  2004 IT Source India Tech Pvt Ltd

  Feb 2004 - Sept 2004

  Customer Support Engineer

  Site: Reliance Infocom (DAKC)• Maintaining a smooth flow of calls in day-to-day activity of block by using Remedy Management. • Resolution of calls using remote software like System management server and Dame ware Mini Remote Control.• Creation and maintenance of user accounts, groups in Active directory.• Installation of Trend Micro anti-virus software.• Installation, configuration, and troubleshooting of Mail messaging clients Lotus Notes R5/R6. And Operating System like windows 98, Windows NT workstation, windows 2000 professional, windows xp professional. Show less

• 

  Atos Origin India Pvt Ltd

  Sept 2004 - Jan 2006

  Officer Technical Support

  • Acting as the Second Line of Support for Desktop environments with NT/2000/XP operating systems including network and the applications running on it in accordance with the Service Level Agreement (SLA).• Administration of Microsoft Exchange 5.5, Exchange 2000 / 2003 servers, Lotus Notes R5/R6 (Client) & Ms-Outlook 2000 & 2003(Client)• Monitoring backups using the CA ArcSevIT Backup software & Veritas Netbackup 5.1 GUI.• Creation and maintenance of user accounts, groups in Active directory.• Creating Problem reports in Vantive for further escalation and coordinating with the various responsible groups until the incident has been resolved. • Documentation of System Operations Guides or Work Instructions describing local procedures, service level agreements, etc.• Training and mentoring new resources deputed onto the project. Show less

• 

  Tech Mahindra Ltd

  Jan 2006 - Sept 2012

  PMP Certified Project Manager

  Client: AT&T Ltd Designation: Project Manager Team Size: 40 Provided service support and delivery based on ITIL best practices that focused on the people, process, and technology. The service delivery and support activities were successfully completed within budget and on time. Handling three projects Unix service support MOS1, MOS2 and EBRT for AT&T (US). EBRT (Enterprise Backup and Recovery Team) is responsible for comprehensive backup and recovery operations for the top US Telecom client (AT&T Inc). The EBRT is a part of the incident management team responsible for ensuring continuous online 24 x 7 x 365 supports for backups and restorations. Also Responsible for supporting BMC event/service management products like PATROL Enterprise Manager, BMC Impact Solutions, BMC ProactiveNet Performance Manager.Client: VHADesignation: Project ManagerVodafone Australia Transition-I was appointed as transition manager to download KT from VHA team to Tech Mahindra Team.It was very challenging task which was completed successfully since there where many vendors involved (Erricson, HP, IBM, TCS, Vodafone International Services) and four different setups were there. I was responsible from forming onsite offshore team till steady state of the project.• Responsible for collaborating closely with the business owners/stakeholders and technical teams to identify and document detailed requirements, process flows, and data sources; review and manage all changes to the requirements through a formally defined scope change process; measuring and monitor progress at clearly defined points in the process to meet or exceeds expectations; balancing scope, schedule, quality, and risks.• Successfully completed the transition of the new project MOS-BMART (AT&T, Hoover) within project transition period of 3 months. Show less

• 

  Mphasis

  Jul 2012 - Mar 2014

  Project Manager

  Client: NIssan Designation: Project Manager • Requirements gathering from the client along with Project/Financial/Resource Planning & forecasting.• Preparing Project Scope and Plans with the help of System Administrators and Network engineers aligned to the project. • Lead the Project Team and contrive all stages of small, medium and large scale projects within set budgets.• Effectively interact between stakeholders & multiple service lines to bring together system requirements and deliver projects on time.• Timely and cost effective project execution, delivery against specified targets, KRAs, KPIs & SLAs• Perform all appropriate Change Management Tasks (ex. TAB/CAB approval, Ticket Closure with appropriate evidences, Collect and update the change management team with RCA inputs wherever required)• Projects involve: Server Build, Server Decommission, Server/Data Center Refresh, consolidation, virtualization. Show less

• 

  Cummins India Ltd

  Mar 2014 - Jan 2020

  Senior IT Specialist

  • Running IT infrastructure operations for 14 manufacturing plants in India• Managing high visibility projects using aggressive project monitoring and governance processeso Worked on providing IT infrastructure readiness (LAN/WAN/STORAGE/VOIP/PRINTERS/WIFI/Mobile Connectivity) to new 4 storey building coming in Cummins Premises. Project lasted for 3.5 years and was completed in 4 phases. Project also included 2 movements of data closet from one location to another.o Managed PowerSweep V India project that delivered globally standard computing environment to 10000+ users spread across 80+ locations in India within 3 1⁄2 months’ timeframe - Being gate leader (project manager) for India, liaised with global stakeholders (as part of program team) for the complex issues faced during the rapid deployment in India• Overseeing budgeting, ordering, IMAC (Install, Move Add, Change), support, inventory management andvendor management• Working in co-ordination with Business Unit IT Leaders to collate their IT requirements and designingsolutions accordingly• Business stakeholder management leveraging SAM (Strategic Account Management) meetings• Contributing to IT strategic planning through scope expansion and cost control initiatives• Support to regional BU leader for Operational Reviews with leadership teams across geographies/BUs• Working closely with local as well as global service owners / support teams and cascading the globalperspective to the local teams / stakeholders• Minimize Production downtime caused by IT infrastructure issues by providing 24x7 operational support coverage using a combination of local support and global vendor• Optimum usage of advanced features of existing tools/applications like IT service catalog, Power BI, Remedy, Oracle BI, Sharepoint, vendor tools to reduce manual intervention Show less

• 

  Infosys

  Jul 2021 - now

  Senior Project Manager

  • Stakeholder Management: Build formal & informal customer relationships at the project level by engaging them regularly, providing regular reports, value articulation, managing expectations, and participating in client visits in order to increase customer satisfaction• People Management: • Allocation of activities to the right people, plan for and mentor the team in competency development of the team, implement performance management as per organizational guidelines, appraisals, R&R, team building, and compliance to company HR processes.• Strong experience in building teams size of 50+ from scratch within a specified time span which includes recruiting/onboarding direct hires, vendors, and contractors • Liaising with the HR department on positions that need to be created or filled, including advising on the skillset needed for the position, taking part in the interview and screening process, and helping to make the final decision• Ensuring the project is equipped with sufficient and suitable resources to execute strategies and attain financial goals • Project Involved:• Work on NOPE((Not Permitted, NO Exceptions) Remediation Planning and NOPE Exposure Reporting with related technology stakeholders to drive the elimination of technologies on the NOPE List for Middleware Hosting Services through transformation, standardization, consolidation, and Cloud adoption.• Working on Project PCF Exit to Azure WebApps - To Migrate both internal and external-facing applications running on PCF(Pivotal Cloud Foundry) to Azure WebApps application, which includes o Creation of resource groups for applications. o Verification of resource group. o Establish network connectivity between on-prem and shared subscriptions o Work with the Migration factory team to work on deploying applications from On-Prem to Azure through the newly released Deployment playbook.• Work as Tier 3 CAB Approver Show less