Experience

• 

  Innovations for poverty action

  Jan 2014 - Feb 2015

  Senior field officer

  Community Engagement and Partnership Advancement: Served as a pivotal liaison connecting Field Officers and local community leaders throughout project implementation. Spearheaded collaborative initiatives with partners, overseeing the development of impactful memorandums of understanding, partnership agreements, and joint action plans. Formed effective partnerships with implementing counterparts to heighten community awareness of program initiatives.Survey Tool Innovation and Precision in Data Collection: Played a central role in the innovative design of survey tools and meticulously orchestrated data collection procedures. Conducted comprehensive census mapping and delivered invaluable feedback to Field Officers and Field Managers, elevating data accuracy and amplifying program effectiveness.Talent Spotting and Resourceful Workforce Management: Led the charge of identifying and recruiting top-tier data enumerators, skillfully managing contract processes, training initiatives, and performance assessments for field officers. Ensured the cultivation of a highly skilled workforce.Efficient Staff Training and Seamless Event Execution: Took charge of coordinating staff training programs and events, expertly managing logistical aspects, and overseeing reimbursements. Successfully facilitated impactful training sessions and events, contributing to enhanced staff capabilities and event excellence. Show less

• 

  One acre fund

  Apr 2015 - Oct 2023

  Strategic Expansion Leadership: Pioneered the expansion strategy for rural retail business units, proactively identifying growth opportunities and orchestrating an efficient scouting process. Resulted in an impressive expansion from 138 units across 25 counties to a robust network of 330 units spanning 34 counties.Dynamic Team Management for Goal Attainment: Strategically guided and inspired a high-performing team, consistently surpassing established objectives and fostering a culture of excellence. Implemented and meticulously monitored Key Performance Indicators (KPIs), directly contributing to exceptional outcomes.Financial Stewardship and Sustainability: Demonstrated financial prowess through precise forecasting, in-depth analysis, and vigilant oversight of departmental and operational expenditures. Implemented best practices to elevate financial accountability and compliance, ensuring the program's long-term sustainability.Stakeholder Engagement Mastery: Orchestrated a critical stakeholder engagement process, establishing and maintaining seamless information flows. Ensured unwavering compliance with process protocols and upheld the highest standards of Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and Terms of Reference (TOR).Vendor Sourcing and Contracting Excellence: Drove the comprehensive process of sourcing, contracting, and proficient vendor management. Maintained rigorous adherence to contract terms, encompassing assets, lease agreements, SLAs, and legal prerequisites. Show less Operational Efficiency Enhancement: Streamlined operational support, showcasing excellence in administrative and people operations management. Implemented operational guidelines to optimize overall efficiency.Strategic Talent Management and Development: Led talent acquisition, training, evaluation, and performance improvement initiatives within the administrative department. Implemented corrective actions to enhance performance and achieve set deliverables for general administrative activities.Exceptional Event Planning and Coordination: Directed and coordinated comprehensive office event planning, overseeing logistics from conception to flawless execution. Cultivated relationships with service providers, effectively managing costs and payments.Proactive External Relations and Communication: Spearheaded external relations and communication processes, facilitating crucial engagements with government stakeholders and ensuring operational compliance. Proactively managed inbound and outbound communications. Show less Comprehensive Administration and Facilities Management: Established and managed all-encompassing administration services, delivering exceptional customer experiences to staff, donors, candidates, and clients. Oversaw office spaces, residential facilities, and regulatory compliance, including permits and registrations.Health, Safety, and Compliance Leadership: Ensured strict adherence to the company's Health & Safety policy, including disaster management and emergency response coordination. Managed efficient records, responded to audit queries, and collaborated with auditors when needed.Procurement System Excellence: Developed and optimized a highly efficient procurement system for regional offices and residences. Managed inventory, conducted forecasting, and streamlined procurement processes for optimal resource utilization.Operational Systems Enhancement and Safety Preparedness: Pioneered the implementation of enhanced organizational systems and structures to boost operational efficiency, prioritize staff health and safety, and ensure readiness with emergency response equipment. Proactively educated staff on safety policies, sourced vendors, and managed maintenance operations.Logistics Coordination and Event Management: Seamlessly coordinated staff and high-level visitor logistics, overseeing travel reimbursements and arrangements for a seamless experience. Managed the scheduling, logistics, and follow-up for Managing Directors' meetings and events. Led the planning and execution of successful staff events and workshops, including hotel bookings, transfers, and service provider payments. Show less

  • Rural Retail Operations Specialist

    Nov 2021 - Oct 2023

  • Senior Administration Coordinator

    Jun 2017 - Oct 2021

  • Administration Coordinator

    Apr 2015 - May 2017
• 

  Lwala community alliance

  Jan 2024 - now

  Operations manager

  As the Operations Manager at Lwala Community Alliance, I am taking the lead in improving and enhancing operational efficiency, and cost-effectiveness, while developing strategies to drive productivity and the organization's goals.Developing and Implementing Operational Policies: Continuously lead improvements in operational efficiency by developing and refining transport policies and operational plans to optimize cost management and system efficiency.Lead Team Management: Manage and develop a multidisciplinary team (Administration, Security, Transport, Infrastructure, and IT), aligning roles for professional growth and ensuring effective administrative support. Continuously review IT needs, improvements, and policies to support operational requirements and align with evolving systems within the medical sector, improving client services and compliance with MOH standards.Managing Infrastructure Development: Regularly identify needs and oversee maintenance, review major contracts, and secure liability insurance for all organizational assets, as well as review asset acquisition and disposal processes to meet the needs and growth within Lwala Community Alliance.Budget Management: Continuously support budget development and management, overseeing and tracking cost expenditures; leading the development of SOPs for cost management and financial compliance.Managing Security Portfolios: Regularly assess security needs, review policies, and provide advisories to support program operations and growth, ensuring compliance with safety regulations within Lwala and its facilities.Supporting Health and Safety Standards: Consistently enhance hospital standards based on SafeCare Assessment within Lwala Hospital, maintaining high standards of operational safety and compliance. Show less