Experience

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  Dg2l technologies

  Jan 2003 - Jan 2004

  Marketing executive
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  Eduwealth pte ltd.

  Jan 2004 - Jan 2005

  Market analyst
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  Greythorn ltd.

  Jan 2007 - Jan 2007

  Recruitment consultant
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  5e ltd

  Jan 2008 - Jan 2008

  Management consultant
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  Siemens it solutions & services ltd. (sis)

  Jan 2008 - Jan 2011

  Foundation pm

  Description: Key Achievements: Implemented and managed the PMO on a SAP implementation project at Gatwick Airport; served as Assistant PM for project initiated for establishing SIS as a legally independent organisation globally; set up and managed the PMO office for the North West Europe Cluster (8 countries); successfully delivered a telephony system for BBC’s use at Winter Olympics; and successfully closed the BBC’s Beijing Olympics and EURO Football Championships projects.

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  Atos global

  Jan 2011 - Jan 2015

  Project managed all aspects of end-to-end improvement efforts to reduce waste; successfully completed projects in Spain, Germany and the Netherlands for public and private sector clients such as CORREOS & SIEMENS; apply methodologies such as McKinsey 5-Lens approach and Lean Six Sigma during projects; implement Key Performance Indicators (KPI’s) to measure performance; and manage stakeholder, change and organisational re-design. Key Achievements: Designed an innovative knowledge transfer and management process to enhance project delivery; developed a 9 month action plan to restore business profitability; successfully achieved an average of 15% improvement in efficiency; improved the delivery of service to over 100 customers for a business unit in Netherlands by designing a new business and operating model; and earned a rapid promotion to manager within less than 9 months for exemplary performance in leadership, stakeholder management and innovative business solution development. Show less Served as a member of the IT & Process leadership team responsible for managing the UK&I IT budget and providing strategic direction to the IT cost, governance and financial management; managed a project pipeline and roadmap and provided complete project governance on all projects; provided leadership to the PMO function and continuously improved the programme governance; managed a team to ensure timely project reporting for programme review boards; annually appraised capital investments of over four million pounds on projects and infrastructure; and consistently achieved best value for money from the supplier for a multi-million pound telecommunications contract through negotiations, relationship management and better governance. Key Achievements: Consistently achieved annual savings of up to £250K; implemented and led the business requirements board, which improved overall internal business engagement; resolved a £1.5M disagreement with a telecommunications provider by implementing a due diligence exercise; received feedback from Group CIO of being one of the best countries in Atos in budgeting and project control; and reduced the month-end financial accrual preparation process from 8 to 2 hours, until subsequently no additional involvement was required. Show less Served as a member of the IT & Process leadership team functioning as the single point of contact between Global IT and local UK&I business to implement Atos’ Global and Local IT strategy; managed the rollout of all IT projects in UK&I; led the team to apply a proactive approach to their specific areas to drive process improvement; and successfully improved relationship with all major stakeholders from various parts of the business. Key Achievements: Implemented a governance structure to strategically important projects, which resulted in almost a 100% increase in the progress rate of the projects; spearheaded the development of UK&I Collaboration and Knowledge Management strategy; initiated the alignment of the UK&I Landscape Architecture with global strategy; and initiated mapping of the customer stakeholder engagement model to identify gaps and improve service delivery. Show less Directed a team to deliver the Network, Print and Telephony infrastructure at a new UK office.Key Achievements: Saved approximately 50K of capital investment and 10K of annual ongoing costs by implementing an innovative method of using existing telephony/VoIP infrastructure for a small service desk; managed and resolved a major crisis which would have had cost implications of over one million pounds, with less than 24 hrs to ‘go-live’; and recognised as a high achiever; nominated to have breakfast with Thierry Breton - Chairman/CEO of Atos Group. Show less

  • Business Improvement Manager

    Jan 2015 - Jan 2015

  • UK&I Head of IT Business Administration & Controlling

    Jan 2012 - Jan 2015

  • UK&I Head of Business Process and Project Rollout

    Jan 2014 - Jan 2014

  • Project Manager, SIS - Atos Origin Integration

    Jan 2011 - Jan 2012
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  Atos global

  Jan 2016 - Nov 2016

  Business improvement manager - automation & robotics (rpa)

  Oversee all aspects of creating and implementing an automation and robotics programme to deliver real business outcomes through process transformation using disruptive automation technologies across the enterprise value chain for 22 customers. Key Achievements: Set-up a core project team and in less than 2 weeks developed it into a high performing team through coaching; lead the design and development of the introductory and training guide for Robotic Process Automation; supported the identification of 224 business processes to be automated as part of phase 1 to reduce costs, increase capacity and release talent to directly create long lasting value for the customer; currently designing the operational, governance and support model. Show less

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  Cwt

  Apr 2018 - Mar 2021

  Product manager - automation & robotics
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  Hcl technologies

  Mar 2021 - Mar 2023

  Sr. customer experience architect
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  Wipro

  Apr 2023 - now

  Management consultant