Experience

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  Mainfreight

  Jul 2016 - Jun 2024

  Team Leadership:Led a team of 5 members, introducing initiatives like the fortnightly PAT Quiz to enhance team collaboration and knowledge retention.Developed new KPI tracking methods and introduced awards for consistent performance, resulting in high team morale and performance.Process and Operations Management:Achieved a consistent KPI of 40 quotes per week, improving client satisfaction by ensuring accurate rate card updates.Ensured client rates were updated accurately, matching how the shipment was sold and the shipping terms, a critical task to maintain alignment and accuracyCollaboration:Worked closely with departments including Imports, Exports, Customer Service, and Customs, ensuring smooth coordination across the supply chain.Collaborated with team leaders across departments to align priorities, address key challenges, and ensure seamless communication during team meetings.Training and Development:Provided structured training for new team members, enabling them to quickly adapt to the role.Facilitated cross-departmental learning, helping team members understand broader operational functions within the company.Led the upskilling of team from other branches, preparing them for transfer to Sales Support roles.Customer Focus:Focused on ensuring customers received competitive rates and built long-term trust by delivering quality service and converting opposition into bookings.Contributed significantly to the branch-wide "hustling" initiative aimed at generating new customer leads, efficiently supporting the sales team. Show less Trade Lane Management:Analyzed profits and losses on managed trade lanes, driving operational improvements and growth for the imports team.Reduced operational costs by optimizing trade lane operations, ensuring timely delivery for key clients.Customer Service Excellence:Delivered exceptional customer service through effective communication, ensuring timely resolution of inquiries and maintaining high client satisfaction.Coordinated with internal departments and external partners to ensure smooth import processes and adherence to timelines.Accounts Receivables and Payables:Managed Accounts Receivables, raising invoices and overseeing debt collection to maintain healthy cash flow.Processed invoices from overseas partners and shipping lines, ensuring timely payments and maintaining strong vendor relationships.Shipment Coordination:Arranged the delivery of shipments, ensuring all documentation was complete and accurate.Collaborated with internal teams, customers, and external partners to ensure timely delivery and prevent delays or additional costs. Show less

  • Sales Support Team Leader

    Apr 2022 - Jun 2024

  • Import Operations

    Jul 2016 - Mar 2022
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  Datacom

  Jul 2024 - Sept 2024

  Business analyst intern

  During my 10-week Business Analyst internship at Datacom, I worked on multiple projects, including the Workspace Migration initiative. I was responsible for preparing Business Requirements Documents (BRDs), managing backlogs, and contributing to technical documentation. My role involved closely collaborating with stakeholders to ensure project requirements were effectively communicated and aligned with business objectives.I applied Agile methodologies, actively participating in sprint planning, backlog management, and retrospectives, ensuring continuous improvement and adaptability. I also utilized tools such as Azure DevOps for tracking tasks and Miro for designing process flowcharts, contributing to smooth project handovers and effective team collaboration.This internship allowed me to deepen my knowledge of business analysis, improve my technical documentation skills, and enhance my understanding of Agile frameworks. It provided me with hands-on experience in cross-functional collaboration, project management, and problem-solving in a dynamic IT environment. Show less