Experience

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  Veridyne, inc.

  Aug 2002 - Sept 2005

  Training project manager and instructional designer

  • In collaboration with Lockheed Martin and the Pennsylvania State Police, quarterbacked the training effort for the implementation of an integrated information management system across multiple state automated systems. • Awarded by Lockheed Martin for exemplary work in performing a thorough training needs analysis which synthesized into a comprehensive training plan.

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  Ciber, inc

  Jan 2006 - Jun 2007

  Training and development project management consultant

  • Collaborated with professional engineering firms to produce and deliver certified engineering training to the Pennsylvania Department of Transportation - Engineering Division.

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  University of phoenix

  Aug 2006 - May 2009

  Faculty member

  • Facilitated the following on-campus and online courses: Introduction to University Studies, University Composition and Communication (I & II), Elements of University Composition and Communication (I&II) and Critical and Creative Thinking.

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  International atomic energy agency (iaea)

  Jul 2007 - Jul 2008

  It training officer

  • Established an IT training program for multi-disciplinary, nationally diverse professionals and support staff. • Spearheaded the effort by performing an agency-wide training needs analysis, acquiring local vendor training contractors in Vienna, Austria, and managing three full-time staff members.• Coordinated Microsoft training to over 200+ internationally diverse employees within the first six months.

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  Trecom systems group, inc.

  Aug 2009 - Jul 2012

  Senior training specialist

  • Launched a customized blended-training solution consisting of train-the-trainer instructor-led training, Adobe Captivate E-learning, and on-site support. Oversaw the development of 20 eLearning modules by a team of six instructional designers.

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  Wmt consulting

  May 2011 - Dec 2011

  Instructional designer and project manager

  • Orchestrated the development of federal compliance training modules by four remote instructional designers and global delivery of instructor-led virtual and in-class training, resulting in federal compliance of imaging equipment. • Collaborated with project sponsors and key stakeholders in building the project deliverable schedule and implementing risk contingencies.

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  Performance development group

  Aug 2012 - Aug 2016

  Senior instructional design consultant

  • Remotely managed a team of remote instructional designers in the design, development, and implementation of training projects for clients in the financial, medical, automobile, and document secure storage and disposal industries.• Managed the execution of the Biogen process standardization training initiative, including audience analysis, training plan development, and design and development of eLearning modules and virtual instructor-led training, resulting in the standardization of processes across cross-functional divisions.• Lead a team of four remote instructional designers in the design and development of twelve interactive e-Learning courses and assessments for Iron Mountain by collaborating with client management and subject matter experts and utilizing Articulate Storyline.• Devised a comprehensive communication strategy for Toyota's new performance management initiative, outlining proposed change communication activities, including an animated video, eLearning modules, and simulations.• Introduced new learning and development initiatives for Morgan Stanley through the development of e-learning courses, role-based training plans, and a team SharePoint site. Show less

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  System one

  Jan 2014 - Jun 2014

  Lead instructional designer

  • Designed and developed a scenario-based, iPod-compatible mobile learning sales application training package comprised of twelve interactive micro-learning and online assessments developed in Articulate Storyline for Hershey Foods.

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  E&e it consulting services, inc.

  Oct 2016 - Jun 2017

  Technical training consultant

  • Executed a communication and training plan, including performing an in-depth needs analysis for over 2,000 state employees, for a phased delivery of role-based, blended web-based and instructor-led ServiceNow Ticketing SaaS software training for the Pennsylvania Bureau of Information Systems.• Lead project process improvement efforts in implementing Agile methodology to project documentation and testing processes.

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  Acorio

  Jun 2017 - Apr 2020

  Training program manager

  Remotely led technical consultant enablement through strategic development and implementation of learning and development programs in-line with company business objectives. Launched learning programs to promote leadership development, foster collaborative client relationships, and align on internal processes and procedures. Key Projects:- Strategically planned learning programs for the ServiceNow technical consultant team by partnering with leadership and collaboration with human resources to understand skill gaps and develop impactful role-based training programs for business procedures, Agile project processes, and consulting best practices. - Optimized ramp up time for key new hires from eight weeks to six weeks, developed engaging onboarding leveraging a variety of learning modalities.- Launched a company-wide Learning Management System providing organized learning content of more than 250 course options, consistently achieving a 95% course completion rate. - Managed cross-functional project teams of subject matter experts to initiate new employee on-boarding and role-based learning and coaching programs for remote workers. Show less

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  Info-matrix corporation

  Jul 2020 - now

  Training and communications manager

  Manage the Organizational Change Management initiatives for the Pennsylvania Department of Health Services (DHS) Medicaid MMIS Project, a large multi-system health insurance IT project; collaborate with the client, vendors, and project stakeholders to develop the business case for change and execute change management strategies leading to successful adoption of SaaS technology solutions.Key Projects:- Conduct detailed stakeholder analysis and change impact analysis for system users and business processes; identifying and mitigating potential risks and resistance points through detailed change, communication, and training plans, resulting in smooth system implementation with minimal disruption to business operations.- Collaborate with cross-functional teams to strategically plan, design, and execute enterprise-wide system training for Commonwealth and external learners by performing in-depth training needs analysis, developing training plans leveraging multiple learning modalities, and delivering remote training; resulting in a 94% satisfaction rate among client employees and a 25% increase in the system acceptance rating among dedicated system users.- Plan, develop, and execute communications plans utilizing multiple communication channels (e.g., website, email, project champions, bulletins, etc.) to ensure all stakeholder groups receive unified messaging tailored to inform and guide them through the organizational transition. - Draft Request for Proposals through stakeholder engagement, business requirement analysis, and adherence to applicable laws and mandates; resulting in 2 successful procurements of MMIS system modules.- Presented client executive leadership with proposed redesign recommendations for an external-facing SharePoint site through consultation with cross-functional Department stakeholders and analysis of user interface, language standardization, and 508 compliancy. Show less