Experience

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  Efg retail services

  Mar 2006 - Aug 2008

  - Investigated unexecuted transactions and erroneously posted commissions, including requests to cancel commissions and rectify transaction errors- Registered financial transactions accurately in the system, such as cancellations, payments, installment transactions, purchases, and cash withdrawals- Processed changes of addresses, names, and card replacements efficiently in the computer system- Recalculated interest and card balances promptly upon customer requests- Calculated outstanding debts and communicated with customers seeking to close their accounts- Closed customer accounts and cards in compliance with company procedures- Managed document archiving and ensured data integrity- Prepared detailed daily reports to track financial activities and account statuses Show less - Managed incoming telephone calls from clients, providing timely and accurate information on account status, payments, and services offered- Actively promoted the company's financial products and services to clients, contributing to increased customer engagement and retention- Addressed customer complaints and problems via email, fax, and phone, resolving issues diplomatically and professionally- Prepared detailed daily reports to track customer interactions and feedback, ensuring efficient communication and problem resolution- Demonstrated strong communication and problem-solving skills, enhancing overall customer satisfaction and loyalty Show less

  • Account Administrator - Operations

    Mar 2007 - Aug 2008

  • Public Relations Specialist

    Mar 2006 - Mar 2007
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  Kbc consumer finance

  Aug 2008 - Jan 2010

  Credit administrator

  - Conducted thorough credit documentation checks in compliance with company policies and regulations, ensuring accuracy and completeness.- Confirmed credits in the IT system, maintaining precise records and data integrity.- Managed the company's entire loan portfolio, overseeing approved and rejected credit contracts, and tracking client and partner payments efficiently.- Resolved customer and partner complaints promptly, enhancing satisfaction levels and maintaining positive relationships.- Handled customer requests for advance loan repayments and withdrawals, demonstrating strong attention to detail and excellent organizational skills.- Managed statistical data effectively, including client numbers and operational metrics, contributing to informed decision-making processes. Show less

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  Euroweb romania

  Aug 2011 - now

  - Managing relationships with internal and external suppliers and cross-functional departments to ensure seamless procurement processes- Identifying, evaluating, and selecting potential suppliers to meet quality and cost requirements- Issuing requests for proposals to secure optimal commercial, technical, and financial terms- Analyzing and negotiating contractual terms to mitigate risks and maximize value- Tracking orders from placement to delivery, proactively resolving any issues- Maintaining accurate records in SAP system, ensuring compliance with budgetary constraints- Generating reports to provide insights for strategic decision-making- Verifying supplier invoices for adherence to contract terms and conditions- Contributing to financial reporting and month-end activities- Managing optical fiber stock movements and reconciling inventory with subcontractors. Show less - Proficiently managed bank statements, cash flow, compensations, e-pay, and treasury operations to ensure financial stability and accuracy.- Prepared detailed reports on daily and monthly balances, providing valuable insights for decision-making processes.- Handled suspension and reconnection of customer services, ensuring compliance with company policies and procedures.- Calculated penalties for late payments accurately, maintaining a fair and transparent approach to client interactions.- Implemented proactive measures by sending timely notifications to clients before and after due dates, optimizing payment processes.- Conducted daily updates on client accounts, including notifications, collections, and invoice tracking, to monitor and manage client relationships effectively.- Verified the correctness of contact data and correspondence addresses, ensuring seamless communication with clients.- Modified invoice due dates based on payment commitments agreed with clients, enhancing cash flow management and client satisfaction.- Executed cancellation invoices and issued invoices from SAP, demonstrating proficiency in financial software systems.- Resolved written and telephone inquiries from clients promptly and professionally, fostering positive relationships and customer satisfaction.- Collaborated with lawyers and collectors through effective correspondence, ensuring legal compliance and debt recovery strategies were implemented efficiently. Show less

  • Senior Procurement Specialist

    Jan 2025 - now

  • Procurement Specialist

    Feb 2012 - May 2025

  • Credit Controller

    Aug 2011 - Feb 2012