Experience

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  Medscheme

  Sept 2006 - now

  Operations Management SLAs are met Deadlines are met Problems timeously identified and resolved and/escalated Gaps in operational efficiency identified and reported Suggestions provided with problem areas All processes and procedures adhered to Regular and accurate communication to manager regarding operational issues Account manager support; Queries and/or problems are timeously resolved Positive client feedback Repeated queries are escalated for procedure/process implementation Administration and reporting; Timeous submission of reports Accurate and high quality reporting Leadership and people management; Productivity benchmarks are met (as per scorecards for direct reports) Team is motivated with high morale Completed job profiles and performance objectives set with personal development plans Poor performance is timeously identified and dealt with Adherence to relevant policies and procedures Teamwork and self-management; Maintains a professional image in all aspects of personal presentation Deadlines met; relevant parties are informed of deadlines not met – able to provide appropriate resolution Accepts constructive feedback Continuously drives to develop own skills and knowledge Business’ core values are recognized and supported Show less

  • Call Centre Manager

    Sept 2009 - now

  • Call Centre Team Leader

    Sept 2006 - Aug 2009