Experience

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  Katsinawa royal academy

  Jan 2017 - Jan 2018

  National youth service corps

  • Prepared and taught lessons as set out in the curriculum, set assessment tasks and mark students’ work; also maintained accurate records of student attendance, student academic progress, and personal management skills.• Marked and monitored students’ class and homework, providing constructive oral and written feedback, and setting targets for students’ progress; introduced extra curricular activities like sports in an effort to increase learning interest. • Recorded student grades and tracked progress from the beginning of the school year whilst implementing customised education programs to enhance student learning experience.• Combined discipline plan with effective measures and lesson plans to increase concentration, participation, and progress student accountability. Encouraged student critical thinking and discussion using variety of teaching techniques. Show less

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  Zenith bank plc

  Jan 2021 - now

  • Provide account services to clients through client deposit and withdrawals, issuing savings withdrawals, and reconciliation of account discrepancies. Process funds transfer request and ensure ATM functionality. • Process International Money transfers-Outbound and Inbound(MoneyGram, Western Union, Worldremit and Transfast), and ensure all banking operations follow all standards of operating procedures within the bank.• Maintain efficient client services and manage daily receipting of retail and corporate transactions; analyse all transactions to ensure they are in accordance to financial policies and procedures.• Review payment vouchers and advise on the booking of the expenses; provide guidance to the team on monthly reconciliations, reconcile all tellers with bank balances and ensure that all identified issues are resolved. Show less • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches; upheld strict financial controls by keeping funds secure and accurately transferring monies. • Ensures balance remittance of the daily banks' transaction payments according to banks' policies and procedures.• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. • Assisted customers and remained poised and professional even in high-stress situations and when dealing with irate individuals. Successfully kept record of customer interactions, process customer accounts and file documents.• Utilised personal and professional networks to identify, acquire and manage new clients, and executed basic banking and bookkeeping tasks. Consistently received positive feedback from executives and clients on performance reviews. Show less • Answered inbound calls daily, and efficiently managed customer needs in a timely manner; also presented interesting product demonstrations to customers.• Provided management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Responsible for the growth, stability, direction and daily operation of the business. • Utilised effective communication skills to expedite the resolution of customer complaints, and to maximise satisfaction. • Collaborated with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers. Maintained adequate records of all customer interactions and transactions. Show less

  • Cash Officer

    Jan 2022 - now

  • Bank Teller

    Aug 2018 - Jan 2022

  • Customer Service Representative

    Jan 2021 - Jun 2021
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  High impact careers

  Apr 2022 - now

  Data analyst

  • Develop and implement databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality. Effectively utilise quantitative data and analytical software to manage assigned projects. • Acquire data from primary or secondary data sources and maintain databases/data systems; analyse data using conditional formatting such as IF, IF+AND, IF+OR, SUMIF, COUNTIF, AVERAGEIF whilst creating Excel dashboards.• Assign numerical value to essential business functions so that business performance can be assessed and compared over periods of time. Located and redefined new process improvement opportunities. • Utilise data and insights to guide business processes, prepare reports that effectively communicate trends, patterns, and predictions using relevant data. Show less