Experience

• 

  Mercurial minds

  Nov 2018 - now

  Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.Managed installation, upgrade and deployment projects.Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.Participated in all phases of system development life cycle, from requirements analysis through system implementation.Managed and monitored all installed systems for highest level of availability.Defined enterprise processes and best practices and tailored enterprise processes for applications.Installed, configured, tested and maintained operating systems, application software and system management tools.Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Show less Data Extraction and Data Loading in Mysql.Deployment of new charging servers.Support of application written in Java for all the local and International TeleCom Operators.Ensure 24/7 services availability.Analysis of broadcast services DataDatabase Backups in Mysql.Responsible for O&M of all services related to charging.Handling Subscriber Complaints.Met goal of addressing and resolving issues as it happens.Communicate with management, Software Engineers, product managers and support specialists on developing new servicesSystem Administration (Linux,Windows)System Monitoring (Nagios, Cacti ).Asterisk installation and configuration. Server Configuration and Deployment.Proxmox Installation and Configuration.IT Operation Support. Show less

  • System Engineer

    Oct 2019 - now

  • Assistant NOC Engineer

    Feb 2019 - Oct 2019

  • Internship

    Nov 2018 - Feb 2019