Experience

• 

  Starbucks

  Feb 2009 - May 2010

  Shift supervisor

  Shift Runner, Barista, Training Supervisor, Stock Management, Event organisation

• 

  Everything everywhere ltd

  Jun 2010 - Sept 2011

  Customer service representative

  I was a member of the billing team, dealing with customers general and billing specific issues. I actively engaged with customers, constantly reached and surpassed my own personal targets whilst thinking also thinking about the targets of the team. I actively diffused situations leading to a mutually positive resolution for both business and customer, whilst maintaining a customer satisfaction about the brand as a whole.

• 

  Ccs mobile

  Sept 2011 - Sept 2012

  Client service advisor

  Answer and resolve customer queries relating to the network and new connections, whilst ensuring the same level of service for all other customers.

• 

  Nice network

  Jun 2014 - May 2021

  Senior corporate technical adviser

  Technical Troubleshooting, Proactive problem prevention, and general customer account queries with many partners ranging from Vodafone, EE, 02, Microsoft, Nimans, The Voice Factory and Daisy. I look after several high value accounts running and managing daily account queries whilst maintaining our customer EMM solutions primarily through the Soti MobiControl platform.

• 

  Onecom

  May 2021 - May 2023

  • Technical Account Manager

    Jan 2023 - May 2023

  • Corporate Digital Solutions Advisor

    May 2021 - Jan 2023
• 

  Westcoast limited

  Jun 2023 - now

  Mobile solutions specialist