Experience

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  Decolight trading llc

  Jan 2000 - Jan 2006

  Assistant sales manager

  • Specialized in Light Fittings• Preparing quotations, follow-up on major projects and tenders• Preparation and execution of lighting submittals for the contractors and clients • Coordination with the sales force, and assisting them in their requirements• Studying and executing lighting drawings, and proposing lighting requirements based on Lumen Calculation (Lighting Lux Level Study)• Proposing lighting as per the specifications of the client, and suggesting alternatives if required, to meet client‘s budget and requirements Show less

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  Csc

  Jan 2008 - Jun 2012

  • Responsible for the whole life of the incident from creation till closure• Participated in Process enhancement calls and interview• Identified broken processes and passed the info to SDMs• Participated in DSRs and other management meetings representing Workflow team• Made sure tickets are assigned to the correct group• Assuring tickets follow our standard Escalations • Contacts Resolver Groups / Contact the customer and provide an update• Ensure Service Agreements are maintained• Communicating with helpdesk and made them aware of outages and updating Board and doing Broadcasting Show less

  • Service Request Lead

    Nov 2011 - Jun 2012

  • Work flow coordinator

    Jan 2008 - Jun 2012
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  Kyndryl

  Mar 2012 - now

  Lead delivery portfolio
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  Ibm

  Apr 2012 - now

  • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. • Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program. • Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. • Coach, mentor and lead personnel within a technical team environment. • Present periodic Dashboard reports on the current program, future opportunities and client issues. Show less

  • Service Portfolio Manager

    May 2018 - now

  • Service Delivery Lead

    Apr 2012 - now