Experience

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  The longaberger company

  Jan 2005 - Jan 2007

  Manager, canadian operations / country manager

  Spearheaded global expansion by establishing Canadian operations, business model, strategy, and processes, encompassing sales, fulfillment, service, warranty, returns, systems support, cross-border logistics.

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  Sleep number by select comfort

  Jan 2007 - Jan 2010

  Director, customer operations

  Orchestrated and led strategic planning and daily operations for global service, Lean Six Sigma deployment, and customer-centric cross-functional initiatives. Managed divisional P&L, with revenue drivers and cost control in a 200+ employees service center. Delivered service strategy presentations to the Board of Directors.

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  The rawlings group

  Jan 2010 - Jan 2012

  Vice president, operations (integrated data production)

  Designed, established, and directed operations of the new division to process medical and pharmacy claims data for identification of non-compliance and abuse in healthcare billing. Led a team of 120+ professionals (analysts, support specialists, application developers, researchers) in data mining, analysis, reporting, and support across all business divisions. Developed revenue forecasts, strategic plans, and cross-functionally integrated reports. Managed data operations and systems for Medicare, COB, Pharmacy, Subrogation and Workers Compensation, and Legal divisions. Delivered strategy presentations to the Board of Directors. Show less

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  Lisi

  Jan 2012 - Jan 2016

  Chief information officer (cio)

  Leader of technology for $1.4B multi-division company, with accountabilities ranging from new business and platform strategies to product operations, servicing, and technology operations. Developed business concept and plan for digital transformation to drive sales, increase efficiency and performance, and to ensure systems readiness and competitiveness for PPACA. Led corporate initiatives, technology strategies and standards for applications, services, security, compliance - Sarbanes Oxley, HIPAA. Show less

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  Copower

  Jan 2012 - Jan 2016

  Chief operating officer (coo)

  Closely worked with the CEO and Chairman to drive the company's growth and operational effectiveness. Cast strategic vision, set strategic direction, and implement an aggressive business plan. Met & exceeded established profitability goals, while identifying and capitalizing on new growth opportunities. Provided strategic direction to all technology and operational areas to ensure client delivery above expectations. Led operational excellence initiatives to increase profitability, productivity, and service quality. Set aggressive targets and drove the achievement of all goals. Show less

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  Xpezy corp

  Mar 2016 - now

  Chief executive officer

  Lead technology operations and set strategic direction with full responsibility for bottom-line factors, including long-range planning, product and service management, and technology platform.