Experience

• 

  Sprint

  Jun 2004 - Mar 2005

  Team lead - production support

  I was responsible to move a new sales compensation application to production. This was a 3 Tier application with various software running at different tiers and interfaces with other applications. I was the Team lead managing the Production Support team.

• 

  Centurylink

  Apr 2005 - Jun 2010

  Acted as the liaison between IT and business units - Enterprise Resource Planning (ERP) and Corporate Security. Partnered with business customers through strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to deliver a value-added IT Solution. As an Application architect of the Sales Compensation System, I was responsible for providing the overall architecture of the application. Provided technical and project leadership. Subject Matter Expert for the application and its interfacing systems. Worked with the business to receive the business requirements and architect the best solution within the limitations of the COTS package.

  • IT Account Manager/Technical Project Manager

    Jul 2007 - Jun 2010

  • Solutions/Application Architect

    Apr 2005 - Jun 2007
• 

  Syniverse

  Jul 2010 - now

  o Technology Manager for a team of 10+ Team leads and Software Engineers.o Responsible for QA, Development, and enhancement of the Syniverse Communication Platform as a Service (CPaaS). Channels inclusive and not limited to SMS, MMS, RCS, WhatsApp, WeChat, LINE, and FB Messenger for Enterprises. o Engage in Customer interactions for pre-sales activities, solution proposals, and integration discussions.o Work Closely with the DevOps and Operations teams, monitor releases, and engage the QA team in Production Validation.o Responsible for vendor management activities including and not limited to reviewing SOWs, monitoring performance, and point of contact for vendor-related issues.o Messaging SME (Domestic and International). Review Critical Customer incidents and suggest product, development, and Operational Improvementso Cross-Functional team engagement with Product, Sales, Pre-Sales, Billing, Customer Success, and Implementation Teamso Provide cross-functional support within the company for new initiatives and business opportunities and provide input for development and operational improvements.o Facilitate or attend internal and external technical overviews and determine technical feasibility. Review solution architectures to ensure they meet functional, performance, and operational requirements.o Actively participate in joint Agile planning with Product Management to develop feature road maps and supporting release plans. Lead and manage all AWS Cloud Initiatives. Work with AWS-assigned Sales and Solutions TeamManage teams that work with the following Tools and Technologies:o JAVA (Open JDK 11+), Angular JS, SQLo Oracle, Mongo, PostgreSQLo Confluent Kafka, Zookeeper, Schema Registryo GIT Lab, Jenkins, Ansibleo WSO2 load, access, and API management o Zephyr Test Plan Tool Show less • Managed a team of Implementation Managers assigned to High Revenue Fortune 500 customers in the Financial Services, Banking, Insurance, Identity Solutions, and Telecom Verticals.• Develop and Present Vertical Specific Messaging Solutions as part of the Pre-Sales efforts outlining the various Syniverse Product Options and recommend the best solution for the customer.• Introduce CPasS and customize products, features, and Services to fit the Customer’s needs which drives their future business and Revenue Growth opportunities for Syniverse.• Collaborate and Consult with cross-functional teams about the proposed solution namely, Account, Product, Development, and Operations Teams to confirm functionality and make sure it is risk Averse.• Develop and Present Migrations Solution options to move A2P and related messaging traffic from other aggregators and provide a Value Proposition.• Learn and Understand Customer's existing CRM applications and Suggest ways to Integrate Messaging in collaboration with Syniverse Product, Development, and Operation teams.• Gather Product feedback from customers and share it with the product team to consider including those features in the future road map.• Involved in RFP process for Prospective and existing customers.• Establish a Partnership with Sales Director, Customer Success Director to upsell and grow business by involving QBR’s.• Managed Implementation of projects for the assigned verticals which were a major part of Syniverse A2P Total Revenue to the tune of $180 million in 2019 and $188 million in 2020. Show less • Implemented all Syniverse Enterprise Products for Customers from Financial Institutions, Banking, Insurance, and Telecommunications.• Developed Product-Specific Implementation Process Documents, Project Plans, and Customer Onboarding Steps for all Enterprise Products.• Automated Repeatable Implementation Steps to Shorten Customer Onboarding timeline and decrease Implementation cost for Syniverse.• Worked closely with the Domestic and International Carrier relations and partner management teams to gather the latest carrier compliance and messaging requirements for every country in a Dynamic messaging business.• Lead Implementation Manager responsible for training the Implementation team with Carrier Compliance Changes, Product enhancements, and Implementation of new product features.• Work Closely with internal cross-functional teams to onboard customers in an orderly fashion by sharing customer-specific details with Product Support, Customer Success, Operations, and billing teams.• Implemented products for customers in the various business regions namely: EMEA, LATAM, and APAC.• Subject Matter Expert for all Enterprise Product Implementations. Show less • Implemented A2P, XMSIP, and Mobile Engagement Products for Customers from Financial Institutions, Banking, Insurance, and Telecommunications Verticals.• Used established Implementation processes and Project Plans to track and Complete various tasks on-time and with the highest level of accuracy.• Conduct recurring meetings to review major milestones and deliverables in the project plan and to manages ongoing customer expectations throughout the project.• Conduct periodic risk assessments and identify mitigation strategies to manage the risk and limit exposure. • Maintain project documentation and store in a central repository to ensure corporate compliance and provide an audit trail.• Ensure all internal/external Audit and quality measurements are met. Show less

  • Senior Technology Manager

    Mar 2022 - now

  • Senior Enterprise Implementation and Sales Solutions Manager

    May 2018 - Mar 2022

  • Senior Implementation Manager

    Jan 2014 - Apr 2018

  • Implementation Manager

    Jul 2010 - Dec 2013