Experience

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  Genpact

  Mar 2009 - Jun 2011

  Process developer

  Genpact, HyderabadProject Title –Nissan Motor Acceptance Corporation (NMAC) loan and leaseResponsibilities:• Dealing with customers confidential data on daily basis.• Helping customers in there is property tax and sales tax issues.• Dealing with customers Lease and Retails accounts.• Helping customers in making payments.• Providing refunds to the customer if there is any credit on the account.• Helping customer is purchasing or returning the Lease vehicles.• Fully educating the customers on the process of Lease returns.• Co-ordinate with all the team members to get the things done.• Revert back the status with the resolution and confirm the same to the internal clients.• Attended regular meetings and reviewed the progress of work.• Part of WFM team look in to the performance and Quality in Adherence.ACHIEVEMENT:ADP• Achieved Top Performer award in Training for Excellent performance and work hygiene.• Achieved WOW call award for the best customer service and call handlingskills.• Customer compliment for giving the good customer service and Taking ownership of their cases.• Achieved two gift awards for innovative ideas in improving process. Genpact• Achieved 4 Bronze awards from Company on Best performance.• Achieved Best Performer award from Client on many customer compliments.• Many appreciation emails from Company and Clients.• Achieved Excalibur award for Best performance on Call Quality for consistently 3 months.• Working on projects for process improvements with WFM Team. Show less

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  Adp

  Jun 2011 - Feb 2014

  Senior customer support analyst

  ADP.Project Title – Retirement ServiceResponsibilities:• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).• Helping Customers to take loans and withdrawals from their retirement accounts• Helping them to make them understand federal income tax, state tax and penalties • Helping them to setup IRA’s accounts with their local banks and transfer fund from retirement account to IRA account• Responsible for the administrative operation of customer service and retirement benefits.• Handling CTS requests( check tracking system)• Handle stop payment and reissue of checks to the trusty/customer • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.• Completed voluntary Stella services training to learn ways to enhance customer satisfaction and improve productivity.• Trained and mentored new hires. Show less

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  Budget rent a car, uae (liberty investment company)

  Jun 2014 - Jul 2022

  Operations supervisor

  BUDGET RENT A CAR L.L.C, DUBAI, UAEDesignation: Operation supervisor , From June 2014- July 2022Duties and Responsibilities:• Organizing and planning day to day fleet control and ensuring efficient movement of vehicle supply to all outlets and driver’s duties to various deliveries/collection• Responsible for delivery and collection of vehicles from customers.• Controlling utilization of vehicles and manpower.• Responsible for registration renewals for all vehicles & update in system.• Maintenance on vehicles periodically, evaluating and coordinating repairs under warranty and performing inspection on new vehicles.• Quality oriented to meet customer satisfaction.• Effectively interacting with vendors, customers and staff.• Reporting to DGM on daily basis and update day to day operation.• Receiving LPO’s approval for new vehicle from Senior Operational Manager for Fleet/Lease.• Following up with concern dealers for custom paper and delivery of vehicle.• Handing over custom paper to PRO for Registration of vehicle.• Collecting new vehicles ensuring no damages or dent.• Once vehicle is registered creating in system (Orion) with all specification and detail with insured value of vehicle and depreciation.• Ensuring purchase of toll tag (salik) and tagged in vehicle.• Ensuring vehicle is ready to use fleet/lease.• Analyzing police report excess/third party claim.• Sending vehicles to Workshop, getting estimates of accident vehicles.• Show less

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  Adp

  Dec 2022 - now

  Payroll account manager