Experience

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  Best buy

  Nov 1997 - Sept 2005

  Department supervisor

  As a supervisor i was responsible for the training and development of a staff of up to 17 people. It was also my responsibility to drive profitability for that department. This was achieved through customer service evaluations and 1 on 1 coaching of the department staff. I was also tasked with creating a business plan for the department to achieve company objectives.

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  Geek squad

  Sept 2005 - Dec 2013

  Master installer/ double agent

  I was responsible for the fulfillment of a wide range of installation services. These included basic system connection, speaker and tv mounting, wire fishing, and much more complex tasks. This role included many tasks aside from the day to day installation services. I was in charge of maintaining an accurate inventory of all parts carried on the Geekmobile. There were daily calls to clients to be made both the morning of the install and a 48 hour pre call to discuss the particulars. Depending on the performance of the entire crew there were copious amounts of paperwork to be filled out for tracking performance. Show less

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  Custom electronics group

  Dec 2013 - Jan 2022

  As the Operations Manager I am directly responsible for all projects from final design to final client education. This includes overseeing the rough in, trim, and final completion. I am also responsible for all programming. This may range from a basic universal remote to a full home automation suite that controls multiple sub systems throughout the home. Another primary responsibility is delivering a rock solid network for our clients. Most of the equipment installed in residential systems these days relies on a top quality network. Show less

  • Operations Manager

    Dec 2013 - Jan 2022

  • Operations Manager

    Dec 2013 - Jan 2022
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  Hanson audio video

  Dec 2021 - now

  Project manager/ master installer