Experience

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  Tech mahindra

  Feb 2010 - Jul 2015

  Responsible for monitoring performance of network, servers, desktops of users using various tools, automated scripts.Reviewing Scripts and logging review defects and taken part in Defect prevention exercises. Developed multiple Application Performance dashboards using Novell Operation center(NetIQ) as a part of Service Quality management effort. Also helped create dashboards for client Business/Oversight that extracted data from various data sources to be presented on one single screen. Worked closely with customers to efficiently resolve issues. Oversaw major new enhancements to existing software and helped deploy them to call centres all over the world. Languages and Tools: Aternity, Introscope, Bluestripe, NetIQ, Tableau, Aternity XML, Netcool Omnibus. Show less Responsible for performing Initial Review Testing, Regression Testing, Regional Regression Testing, Smoke Testing. Implemented Black box testing techniques like Functionality testing, Integration testing and Regression testing. Actively involved in preparing Test Plan, Test Strategy, Testing scope and Test Reports for entire project. Oversaw the daily performance of computer systems. Entered commands and observed system function to verify correct operations and detect errors. Maintained records of daily data communication transactions, problems and remedial actions taken. Defect logging, Defect Tracking till closure with necessary follow-ups with concerned stake holders. Interaction with Onshore QA Specialists for defect follow-up. Languages and Tools: HP QC, TOAD, Java in Waterfall Methodology Show less

  • Software Engineer

    Apr 2012 - Jul 2015

  • Technical Associate

    Feb 2010 - Mar 2012
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  Tech mahindra americas inc.

  Aug 2015 - Sept 2021

  Working in an onshore-offshore project model as a Production Support Specialist in supporting major migration of Customer Provisioning and Billing data from legacy systems to new application systems as part of a rationalization project . Leading an entire application with 20 sub-components that provides provisioning, activation, billing, IPTV operations support, media content management support of digital media catering to millions of customers. Actively coordinating with Development Teams, Network Teams, Incident Teams to resolve outages in customer impacting issues to restore services. Ability to help in Problem Isolation/Root Cause Identification in case of outage or Triage situations. Working on trouble tickets for alerts and exceptions having customer impact. Evaluating defects and coordinating with Development teams for bug fixes in addition to performing temporary workarounds for errors. Worked closely with other departmental peers to develop high availability solutions for mission-critical applications. Worked closely with customers to efficiently resolve issues. Trained and mentored junior developers and engineers. Languages and Tools: Unix, Linux, Shell Scripting, Informatica, SQL, PL/SQL, Oracle DB, Weblogic, TOAD, Change Management, Release Management. Show less Working in an onshore-offshore project model as a Production Support Specialist in supporting major migration of Customer Provisioning and Billing data from legacy systems to new application systems as part of a rationalization project . Leading an entire application with 20 sub-components that provides provisioning, activation, billing, IPTV operations support, media content management support of digital media catering to millions of customers. Actively coordinating with Development Teams, Network Teams, Incident Teams to resolve outages in customer impacting issues to restore services. Ability to help in Problem Isolation/Root Cause Identification in case of outage or Triage situations. Working on trouble tickets for alerts and exceptions having customer impact. Evaluating defects and coordinating with Development teams for bug fixes in addition to performing temporary workarounds for errors. Worked closely with other departmental peers to develop high availability solutions for mission-critical applications. Worked closely with customers to efficiently resolve issues. Trained and mentored junior developers and engineers. Languages and Tools: Unix, Linux, Shell Scripting, Informatica, SQL, PL/SQL, Oracle DB, Weblogic, TOAD, Change Management, Release Management. Show less

  • System Analyst, Prod

    Jul 2018 - Sept 2021

  • Senior Software Engineer / Production Support Specialist

    Aug 2015 - Jun 2018
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  Tech mahindra

  Oct 2021 - now

  System analyst prod