Experience

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  Unify

  Jan 2009 - Jun 2009

  Trainee engineer
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  Siemens enterprise communication pvt ltd

  Jul 2009 - Oct 2014

  Service engg
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  Tata communications

  Nov 2014 - May 2016

  Sr executive

  ★ Delivered high-pressure time-critical projects with spontaneous problem solving and decision-making skills.➤ KEY RESULT AREAS● Improved customer experience by collaborating with them to better understand their needs, difficulties, and expectations.● Exceptional at client retention, working with service delivery leads and stakeholders to resolve customer complaints.● Engaged as a customer mentor and assist with scoping and identifying holes in the BCP to increase efficiency.● Liaised with internal stakeholders to discuss the project lifecycle in a proactive manner, and dealt with international clients from APAC, EMEA, and AMER. Show less

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  Cognizant

  Jun 2016 - May 2017

  Project lead

  ★ I have been a professional to refine, define, communicate, and applied standard processes with the best executing practices.➤ KEY RESULT AREAS● Possess leadership ability to build relationships with customers and produce performance reports that include critical customer feedback and service quality.● Continually led onshore and offshore engineers in maintaining project life cycles with all stakeholders, as well as developing numerous automation initiatives to make troubleshooting easier and more efficient.● Clearly defined competencies in network collaboration and Microsoft exchange network architecture design, planning, and deployment at various sites around the world.● VOIP Deployment model provides architecture analysis to ensure needs are scoped correctly. Show less

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  Cisco

  May 2017 - Mar 2023

  Customer success executive

  ★ Delivered high quality customer service to ensure customer delight & satisfaction, developed good & strong relationship with customers.➤ KEY RESULT AREAS● Identified relevant business partners to create an effective business funnel between the company's wide product portfolio and end customers.● Effective in managing client relationships with high levels of satisfaction and regular contact, as well as understanding and meeting their high expectations and delivering services on schedule.● Proactive in the formulation and implementation of the plan, with the use of technical resources and cross-functional teams linked to the account, to ensure that the plan is carried out within the SLA and that more milestones are met.● Exceptional at identifying major risk indicators and obtaining feedback and help from internal and external project sponsors in order to aid project managers with successful communication.● Enhanced coordination with teams in APAC, EMEA, and the Americas to fulfil SLA and KPIs while adhering to agreed-upon project management principles and practices for effective service delivery for the customer steering committee and leadership review. Show less

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  Ey technology solutions

  Mar 2023 - now

  Assistant director

  Responsible for Account planning, Customer success, Client Relationship, Technology Consulting, Delivery