Experience

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  South african national defence force

  Sept 1993 - Aug 1998

  Sergeant, sa army intelligence
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  Technicon free state

  Sept 1998 - Dec 2000

  Assistant financial controller
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  Lloyds banking group plc

  Apr 2001 - Oct 2010

  Senior customer services administrator

  • Successfully planned, coordinated and delivered training to small groups of colleagues to enable the transfer of work between different sites within the company.• Designed and collated training/reference materials for trainees.• Key member of launch team which provided servicing support for new product ranges.• Created written procedures for different processes to be stored on central databases for cross-site usage, making cases easier and quicker to process for colleagues throughout the business.• Conducted monthly quality assurance audits on life and pension cases and provided feedback/suggestions on process improvements where appropriate.• Created and maintained reports for onward transmission to the FSA.• Assisted in collating and checking of Annual Chargeable Gains reports for HM Inland• Assisted external and internal auditors in demonstrating processes and risk mitigation.• Addressed any performance issues with colleagues on a 1:1 basis, highlighting any trends and agreeing performance plans to address these issues.PPI Project – Lloyds Banking Group• Set up newly received complaints and ensuring that all of the required information for review of the PPI complaint has been received.• Contacting customers or third party agents where further information is required.• Investigating PPI complaints on loans taken out and performing redress calculations.• Contacting customers or third party agents where complaints are unsuccessful to inform them, or alternatively to provide them with the relevant forms to finalize redress payments where claims are successful.• Undertake a full review on complaints received for Mortgage PPI products sold, writing bespoke letters to customers based on the outcome of the investigation.• Perform redress calculations where a Mortgage PPI complaint is upheld and ensuring that the relevant documents are sent to the customer or the third party dealing on their behalf to finalize any redress payments. Show less

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  Aylesbury motors

  Dec 2010 - May 2013

  New & used car sales consultant

  • Successfully sold new and pre-owned cars while providing excellent customer service.• Demonstrated all vehicle features to customer.• Coordinated dealer-to-dealer trades and controlled inventory.• Ensured maximum profitability in each transaction by up-selling finance products.• Maximized dealership sales by meeting or exceeding monthly sales quotas.• Fostered interactions with previous customers and established working relationships with a new client base.• Assessed client needs, negotiated price, and assisted customers through the credit process.• Acted as Finance and Insurance Manager as needed.• Maintained detailed record of individual customers' buying habits and preferences.• Contacted customers to notify them of special sales through email, direct mail and phone campaigns.• Resurrected inactive accounts through consistent sales calls and incentives. Show less

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  Much better

  Jun 2013 - Dec 2017

  Storeroom & receiving manager

  • Oversee and manage employees in receiving and the storeroom.• Prepare reports, analyse and reconcile data concerning cost of good, sales and other operating expenses in order to provide management with the necessary information to minimize costs. • Develop and implement procedures and systems to ensure effective internal controls and adherence to cost potentials. • Oversee the receiving, counting, weighing and inspecting all goods received.• Interview, select, conduct performance appraisals and discipline employees on the receiving team.• Ensure all staff is trained with all operating procedures.• Prepare and maintain cost potentials for Products and Retail outlets. • Ensure that all items are issued on authorized requisitions. • Totals and compiles the completed requisitions.• Determine waste, shrink and obsolescence and cost savings opportunities and communicate opportunity areas to operations staff.• Prepare a monthly inventory schedule and ensure all month-end inventories are completed in a timely and efficient manner.• Manage daily inventories process, including showing current stock, stock levels, purchase price and expected delivery date.• Check to ensure that the storerooms and dock areas are clean.• Conduct performance reviews, hiring, counselling and other duties for receiving staff.• Assist in setting policy and procedures regarding the transferring of all products between locations. Show less

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  Tile africa, division of norcros sa

  May 2018 - now

  Warehouse manager

  Achieve Productivity Targets• Ensure goods received are checked against invoices• Ensure stock received is booked-in using the K8 Stock Management System • Ensure all material is properly stored in correct bin location and clearly identifiable• Ensure products are allocated according to bulk warehouse layout• Manage stock losses & accuracy• Perform daily perpetual stock checks and update the K8 system to reflect correct stock levels• Perform a bi-monthly full stock check on the store and report results to Branch Manager Adhere to Standard Operating Procedures• Monitor and ensure adherence to Standard Warehouse Operating Procedures• Ensure adherence to all Service Level Agreements by service providers Manage Human Resources• Manage overtime within agreed budgets• Manage effective leave planning and leave balances• Manage daily absenteeism and take corrective action• Review performance in discussion with supervisors, agree on ratings and set goals for new period• Continuously communicate and provide constructive feedback and coaching• Take disciplinary action, as and when required and ensure consultation with HR• Facilitate training and development• Develop formal succession plan for key positions Manage Health and Safety• Ensure training, assessment and certification of forklift drivers• Ensure adherence to housekeeping standards and procedures within warehouse (“place for everything and everything in its place”)• Ensure adherence to Health and Safety procedures within warehouse• Ensure employees adhere to PPE standards at all times• Ensure adherence to machinery and equipment maintenance schedules i.e. forklifts, pallet jacks, ladders, conveyers Show less