Experience

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  Planet fitness

  Sept 2019 - now

  • Created a work environment that supports the culture of the organization and drives member engagement• Increase EFT from ≈ 95k to $140,000, 7000+ active members, and consistently managed a team of 10-16 team members• Selecting, developing, and leading the team to drive the success of club priorities and KPI goals• Resolve escalated concerns and conflict involving members and/or staff• Oversee daily and consistent cleaning and sanitization of all exercise equipment and Black Card spa amenities• Address maintenance and facility concerns such a damaged and/or missing equipment• Recruit, hire, and retain a highly functioning and well-trained staff• Create and modify staff schedules as needed ensuring the businesses needs are met• Administer and process employee timecards for payroll• Assess and complete ordering and budgeting of all club supplies and retail product• Assigns tasks and goals for team members to strive for individually and as a team• Manage team member performance, providing feedback regularly• Frequently performs walkthroughs of facility to inspect equipment and perform preventative maintenance and repairs as needed. Escalates issues to technicians as needed (plumbing, electrical, etc.)• Strengthen relationships with third party vendors (pest control, beverage provider, window cleaner, plumber, electrician, etc.)• Acts as a mentor to General Managers within the region• Communicate and build strong professional relationships with Regional managers and Directors• Work closely with Regional Manager during official inspections, scored on cleanliness and operations Show less • Collaborated with General Manager to implement, train, and enforce operational procedures amongst all team members• Frequently conducted phone screenings, in person interviews, and reviewed applicants for strong candidates• Displayed great flexibility and versatility in working various shifts and closely working with all team members individually and in group settings• Consistently directed the team in conflict resolution• Acted on all teaching opportunities to further training for all current/new team members• From September-October 2021 transferred from New Castle, DE to Wilmington, DE (Concord Sq) to work with my previous Club Manager and run the presale for a new Planet Fitness Corporate facility Show less

  • General Manager

    Oct 2021 - now

  • Assistant Manager

    May 2021 - Oct 2021

  • Shift Lead

    Sept 2020 - May 2021

  • Front Desk Representative

    Sept 2019 - Aug 2020