Richard B.

Richard b.

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location of Richard B.Wilmington, Delaware, United States
Followers of Richard B.45 followers
  • Timeline

  • About me

    General Manager @ Planet Fitness | Game Design & Development

  • Education

    • Goldey-beacom college

      2014 - 2017
    • Southern new hampshire university

      2024 - 2025
      Bachelor of arts - ba game design and development 3.8

      As an online student at SNHU, I am pursuing a career in the video game design and development industry. Throughout this process, I have been able to refine and expand on my current skills including the creation of art elements utilizing digital tools and/or by hand, concept and narrative development, and the identification and validation of game design elements.

  • Experience

    • Planet fitness

      Sept 2019 - now

      • Created a work environment that supports the culture of the organization and drives member engagement• Increase EFT from ≈ 95k to $140,000, 7000+ active members, and consistently managed a team of 10-16 team members• Selecting, developing, and leading the team to drive the success of club priorities and KPI goals• Resolve escalated concerns and conflict involving members and/or staff• Oversee daily and consistent cleaning and sanitization of all exercise equipment and Black Card spa amenities• Address maintenance and facility concerns such a damaged and/or missing equipment• Recruit, hire, and retain a highly functioning and well-trained staff• Create and modify staff schedules as needed ensuring the businesses needs are met• Administer and process employee timecards for payroll• Assess and complete ordering and budgeting of all club supplies and retail product• Assigns tasks and goals for team members to strive for individually and as a team• Manage team member performance, providing feedback regularly• Frequently performs walkthroughs of facility to inspect equipment and perform preventative maintenance and repairs as needed. Escalates issues to technicians as needed (plumbing, electrical, etc.)• Strengthen relationships with third party vendors (pest control, beverage provider, window cleaner, plumber, electrician, etc.)• Acts as a mentor to General Managers within the region• Communicate and build strong professional relationships with Regional managers and Directors• Work closely with Regional Manager during official inspections, scored on cleanliness and operations Show less • Collaborated with General Manager to implement, train, and enforce operational procedures amongst all team members• Frequently conducted phone screenings, in person interviews, and reviewed applicants for strong candidates• Displayed great flexibility and versatility in working various shifts and closely working with all team members individually and in group settings• Consistently directed the team in conflict resolution• Acted on all teaching opportunities to further training for all current/new team members• From September-October 2021 transferred from New Castle, DE to Wilmington, DE (Concord Sq) to work with my previous Club Manager and run the presale for a new Planet Fitness Corporate facility Show less

      • General Manager

        Oct 2021 - now
      • Assistant Manager

        May 2021 - Oct 2021
      • Shift Lead

        Sept 2020 - May 2021
      • Front Desk Representative

        Sept 2019 - Aug 2020
  • Licenses & Certifications

    • Sports nutrition

      National academy of sports medicine (nasm)
      May 2023