Experience

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  Wipro

  Feb 2008 - Aug 2013

  It deputy manager

  Take care all IT project management including planning, design, implementation, operation and maintenance (including - incident and emergency response), security management, and disaster recovery management. Analyze business processes, identify improvement areas and recommend project solutions Convert business needs into technical requirement and realized by committed SLA within 45 minutes Standardize routine process with necessary documentation, such as: weekly IT ticket report and weekly project uptime report for center helpdesk manger team, monthly share folder access list update report, Monthly antivirus update report, Hub Room check list for local IT reference,  Daily raise ticket for any IT related problem in Ticket system Maintain and enhance a Local Area Network (LAN) infrastructure, which conforms to global standards into all sites. Ensure the infrastructure is fault tolerant and properly managed to maximize up time. Ensure procedures are in - place to quickly recover from any disaster Provide new employee ID creation and orientation training Network and Server availability above target for cisco switch, HP and Dell server Troubleshooting for infrastructure problems within predefined response time Complete setup new network equipment including Cisco router, switch, WIFI network, firewall, Blue Coat proxy, Avaya, Nortel, IP phone system, Polycom telephone conference video conference, call center, mobile equipment management system, etc. on time With periodic reviews, audits, troubleshooting for all project Conducting ISO27001, ISO9001 and Acquisition security reviews  Participate in external Audits on a global basis Manage and negotiate with suppliers for IT equipment’s procure, maintain  Coordinate and manage relationship with local service provider to support and solve problem Review all vendors and contractors’ support quality and IT equipment’s quotation during the period 收起

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  Autoliv

  Aug 2013 - Oct 2017

  Regional it service delivery team leader

  Responsibility: Take project management for all tasks and projects related to its technology. Build up and in charge of AP service delivery level1 team. Provide management oversight for China Helpdesk & Desktop Teams, expanding to AP now Provide daily direction and communication to team so that customer service tickets are resolved in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Be a Key person between end users and desktop computer support staffs. Identifies key support metrics and regularly reviews data with team and IT leadership to determine process updates and improvements.  Identifies internal and external support trends and takes steps to proactively prevent and/or solve problems. Oversees the delivery of technical support, supervision of help desk supervisor staff, and ensures that end users receive prompt, courteous and knowledgeable assistance. Responsible for managing all procedures related to collecting, prioritizing and ongoing process review and improvement.  Setup SLA and provide KPI from initial to project delivery Initial with a new service system’s training and delivery 收起

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  Continental

  Oct 2018 - Dec 2021

  Asia it infra service level manager
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  Bissell homecare, inc.

  Dec 2021 - now

  It manager asia