C.J. Maldonado

Experience

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  Meadowood Napa Valley

  Jul 2005 - Jul 2007

  Front Desk

  Greet guests, answered multi line phones. Completed all arrivals and departures of hotel. Processed payments and constant follow through to ensure the guest enjoyed their stay.

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  The Kenwood Inn and Spa

  Jul 2007 - Aug 2011

  Guest Services Manager

  Directly oversaw the Front Desk, Housekeeping, Guest Relations, and Warehouse/Purchasing departments.Responsibilities Included (not limited to):• Coordinating activities of divisions and departments such as operating, planning, sales, maintenance, or research and development, to effect operational efficiency and economy. Conferred with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations as required.• Promoted Columbia Hospitality philosophies throughout the resort to both team members and guests.• Managed team member relations of the resort by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings. Protected the resort and its assets through enforcing and maintaining a preventive maintenance program.• Responded quickly to guest requests in a friendly manner; followed up to ensure guest satisfaction.• Provided administrative direction with assignments in terms of broadly defined missions or functions to the Operations department heads in Front Desk, Housekeeping, Guest Relations, Warehouse/Purchasing. Show less

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  Sheraton Sonoma County - Petaluma

  Aug 2011 - Jun 2013

  Front Office Manager

  Directly oversaw the Front Desk, Bellman, and Gift Shop.Responsibilities Included (not limited to):• Coordinating schedules between divisions and departments such as catering, group sales, room services and housekeeping. Conferred with administrative personnel and reviewed activity, operating, and sales reports to determine changes in programs or operations as required.• Promoted Starwood/Sheraton philosophies throughout the resort to both team members and guests.• Managed team member relations of the front desk by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings. • Responded quickly to guest requests in a friendly manner; followed up to ensure guest satisfaction.• Responsible for Social Media platforms and responses to guest comments (both positive and negative)• Created a cohesive team environment with fun bulletin boards, monthly employee voted recognition programs, and a team newsletter Show less

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  First Pointe Management Group

  Jun 2013 - Jan 2014

  Leasing Agent

  Worked for a 220 unit apartment complex. I successfully assisted in selling the property although it was in the middle of massive renovations.Drafted contracts, showed units, posted internet adds, made phone calls, constant follow-up was needed.Voted number one leasing agent for the company November 2013 for highest number of signed leases.

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  Hampton

  Oct 2013 - Apr 2014

  Assistant General Manager/Front Office Manager

  Directly oversaw the Front Desk, Housekeeping, Breakfast, and Maintenance departments.Responsibilities Included (not limited to):• Coordinating activities of divisions and departments such as operating, planning, sales, maintenance, or research and development, to effect operational efficiency and economy. Conferred with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations as required.• Promoted Hilton/Hampton philosophies throughout the hotel to both team members and guests.• Managed team member relations of the hotel by motivating team members, focusing on team member development and retention and conducting regular team member meetings. Protected the resort and its assets through enforcing and maintaining a preventive maintenance program.• Responded quickly to guest requests in a friendly manner; followed up to ensure guest satisfaction.After 6 months with a limited service Hilton Hotel, I was offered a transfer position to the Full Service Doubletree Hotel just a mile away. Show less

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  Flamingo Conference Resort & Spa

  Oct 2013 - Apr 2014

  Sales Coordinator

  Administrative duties; drafting contracts, giving tours of the property and selling event packages.Customer service based position, with a high demand in closing sales

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  DoubleTree by Hilton

  Apr 2014 - Sept 2014

  Director of Front Office Operations

  Directly oversaw the Front Desk, Bell Staff, PBX Operator, and Gift Shop Personnel.Responsibilities Included (not limited to):• Coordinating schedules between divisions and departments such as catering, group sales, room services and housekeeping. Conferred with administrative personnel and reviewed activity, operating, and sales reports to determine changes in programs or operations as required.• Promoted Hilton philosophies throughout the resort to both team members and guests.• Managed team member relations of the front desk by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings. • Responded quickly to guest requests in a friendly manner; followed up to ensure guest satisfaction.• Responsible for Social Media platforms and responses to guest comments (both positive and negative)• Created a cohesive team environment with fun bulletin boards, monthly employee voted recognition programs, and a team newsletter Show less

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  First American Home Buyers Protection

  Jan 2015 - now

  Account Manager - Portfolio Management

  I am the Account Manager with First American Home Warranty. As industries leaders, we have only simplified the home warranty process with our Portfolio Management Division. I work specifically with investors and property managers with 10+ units; we still protect your most valuable assets and cover your homes major systems and appliances. There is now the added bonus of having myself as your in house account manager.A First American home warranty will:• Protect your budget from covered system and appliance failures.• Repair or replace your covered systems and appliances.• Save you hassle and headache of finding a reputable contractor you can trust.• Provide 24/7 online or phone availability to request claims service.Below is a list of the benefits working with me and Portfolio Management:• Dedicated Account Manager for single point of contact• Dedicated phone lines with call priority• Property Managers have ability to make maintenance decisions• Billing directly to the property management• Reporting• Use of online portal to manage multiple warrantiesPlease do not hesitate to contact me directly if you should have any questions or need clarification on our product. I look forward to hearing from you, and partnering together in for your warranty needs. Show less

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  Life Lasagna

  Jun 2021 - now

  Podcast - Outreach

  A Faith Based PodcastReal People, Real Experiences, Real Life